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Meet The North Tyneside Vet Team | Vets4Pets
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Vets4Pets North Tyneside

Meet the North Tyneside vet team

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Frances Gray

Veterinary Surgeon & JVP

Vets4Pets North Tyneside opened in 2010 following my desire to set up a working environment where the team really felt valued and respected. We pride ourselves on being able to offer tailor made working arrangements to suit each individual’s needs and provide a balance between work and home life.

Phillip Cai

Veterinary Surgeon

I worked at Vets4Pets North Tyneside as a locum vet before joining the team full time and was impressed by the high clinical standards in the practice and the friendly welcoming team I graduated in 2014 from The Royal Dick School in Edinburgh and have worked in small animal practice since. My absolute favourite part of the job is surgery and I am looking forward to starting an orthopaedic surgical skills course later this year. Outside of work I have a piano and a sketchpad and spend time in my local gym.
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Michelle Southern

Practice Manager

I joined the team at North Tyneside Vets4Pets just over 2 and a half years ago as Practice Manager to assist Frances with the day to day running of the practice.   It was quite a change as prior to this I managed schools, but I had always longed to work with animals and was delighted  to be given the opportunity to join such a fantastic team.  My role has now evolved to also managing our new 2nd practice in Morpeth,  and I am looking forward to the new challenge  I love my job as it’s so varied and it's certainly not an office job. I get lots of cuddles from our inpatients and have even assisted with a few births which is absolutely fantastic. 

I have two dogs; Marley who is my beloved Labradoodle who is 7 years old; and Bran the Jack Russell who I rescued from the RSPCA who is 1 year old.  I am passionate about working with the homeless and I am incredibly fortunate that Frances has supported me in setting up a project called Newcastle Street Paws to vaccinate and provide flea and worming treatment for homeless animals in Newcastle.  My spare time is spent with my husband and two grown-up girls.  We especially love to take our touring caravan up the Northumbrian coast and enjoy long walks with our dogs on the many fantastic beaches.  I also enjoy baking and regularly bring in cakes for the team to enjoy.



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Susan Scott


Hi im Susan I work on reception I have been with the practice for 1year and 4 months now which I have enjoyed every minute. I started volunteering at first for about four months and I now work 32 hours a week. I love meeting the clients and their pets watching them grow and getting lots of cuddles. I work with a great team and there are never two days the same. This is my pet labrador Charlie who is six now still naughty and a typical lab but wouldn't have him any other way he is loved very much. When I’m not at work I love spending time with my grandchildren who adore Charlie I love going out with him.

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Julie Fletcher


I started working as a receptionist at Vets4Pets North Tyneside & Morpeth in the summer of 2016. I have always had a love for animals, so I couldn't wait to begin my new chapter in life with such a fantastic veterinary team. I'm a huge dog lover! Especially those of the Spaniel variety. I own 3 dogs of my own including an English Springer Spaniel called Annie, and two Cocker Spaniels called Ellie & Maggie. I also have an ever growing collection of grand-dogs from my two grown up daughters! In my spare time I enjoy spending time with my family and friends and going to the gym. I love working within the local community and dealing with clients and their pets, you will often see me at the front desk answering phones and booking your pet in for their appointments. I look forward to my future within the industry, growing my knowledge of pet care and meeting all of your furry family members!
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Laura Quigley


After being a veterinary receptionist for over 4 years, I can safely say I've never worked in a more caring and professional environment. As a dog owner myself, to my gorgeous American Akita- Ray, I take great pride in working for such a caring practice. I know that any of our lovely vets or nurses would take care of my fur baby as though he was their own- just as they always do to any animal that walks through the door. One of the best aspects to my job would definitely be meeting all of the gorgeous animals that stop by- especially those I can sneak a quick cuddle off before they go!
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Victoria Penaluna

Senior Nurse

Vicki joined us here at North Tyneside as a Senior Registered Nurse in June 2016. She began her nursing career in 2001 becoming qualified in 2007 and has a vast experience in all aspects of nursing, having worked in various roles throughout the North East including first opinion, referral and nights and emergency care. Vicki enjoys most aspects of all round nursing but is especially passionate about patient care and wellbeing, radiography and rabbits; she is currently studying for her Certificate In Nursing Of Exotic Species and due to sit exams this winter. At home Vicki currently has two dogs and enjoys dog grooming, art and photography. She is also active in rescue and rehoming, fostering and helping out with a local animal charity, Helping Pets North East.

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Claire Minto

RVN Head Nurse

All my memories as a child are of my family pets, having grown up always having at least one pet at home. Even in First school I would tell people I was going to be a Veterinary Nurse when I grew up. I qualified in 2008 and have a passion for feline nursing, ensuring cats don't get treated like small dogs and receive the best care available. I obtained the ISFM Certificate in Feline Nursing in 2011. I'm owned by my beautiful Sphynx cat, Piglet, who is my baby. Having worked in a variety of veterinary practices, ranging from large referral practices to small suburban clinics all over the country, the opportunity arose to work at Vets4Pets and there couldn't be a more perfect job than working in a much loved practice where the clients are valued and the pets receive the best care.

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Katie Taylor

Registered Veterinary Nurse

'As I have always wanted to work as a Veterinay Nurse since being 3 year old, I began studying a diploma in Animal Management at Kirkley hall campus. I then began my training here at North Tyneside Vets4Pets and enrolled into college to gain a Level 3 Veterinary Nursing certificate. I qualified in 2013 and currently working towards a Level 4 Certificate in Emergancy and Critical Care. I am also a clinical coach. I enjoy hand rearing kittens and have hand reared all but one of my 4 furry felines (Dottie, Sully, Joey and Prinny) I also have a dog named Bugsy and a pony called Copper. In my spare time I enjoy riding my horse, walking in the countryside and camping. I enjoy working as part of a team at North Tyneside, meeting and greeting our clients and their pets and being able to help clients care for their pets with advise and compassion.'

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Laura Morton

Registered Veterinary Nurse

Having achieved an Honours Degree in Biomedical Science, I began working towards my Level 3 Diploma in Veterinary Nursing in September 2013 and qualified as an RVN in 2015. I enjoy all aspects of my job but have a particular interest in anaesthesia and rehabilitation therapies. I also run our weekly puppy parties at the practice. Sadly, I don't currently have any pets of my own but hope to welcome the pitter patter of tiny paws into my home sometime this year. I love working at Vets4Pets as no two days are the same and I have a fantastic team around me, never a dull moment!"

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Anna Soulsby

Qualified Veterinary Nurse

From being a little girl, I always knew I wanted to work with and care for animals. Growing up I always had a small menagerie of all different kinds of animals. I started my nursing career in 2010 and qualified at the start of 2013. I spent the majority of my nursing at a busy veterinary hospital in Newcastle of which I was there for 5 years and found a passion for emergency patient care. I also had a short spell of locum work down south before settling back here in the North East. I am a newbie here at Vets4pets, you may see me both at North Tyneside and Morpeth. I started in September 2016 and have settled in straight away, I love the friendly team and the great client and patient care. I am looking forward to starting my diploma in canine behaviour and psychology in the new year. When I am not in work, my two gorgeous Pomeranians, Simba and Nala keep me busy, they are my world!
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Lauren Jeacock

Animal Care Assistant

Hi I’m Lauren, I have just recently started working for Vets4Pets as an Animal Care Assistant. I love my job here at Vets4Pets as I love meeting the animals and caring for them on a day to day basis. No day is ever the same here and the team are lovely caring people. I start my level 3 qualification in veterinary nursing in September 2017, and I cannot wait. I have a cat and a dog and in my spare time with my family and my pets I enjoy going out in the countryside
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Sam Palmer

Student RVN

I started North Tyneside in September and everyone welcomed me with open arms. We are very much like a big family here, all taking care of each other and our clients. I am currently still in training to become a Veterinary nurse and have just started my second year. I love it so much, it is such a rewarding job and I cannot wait until I am fully qualified. When I am not studying or at work I, I am keeping my two cats Rainie and Darcie in check at home.
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Gayle MacDonald

I'm originally from the West of Scotland and I studied and graduated from Edinburgh in 2012. For the first 2 years after graduation I worked in a busy small animal practice in Newcastle. After this I went back to Scotland to work closer to home - but a love of the North East and a desire for a new adventure brought me back here. I am particularly interested in investigating medical cases and looking after older pets. Outside of work I enjoy walking my crazy beagle Hamish, socialising with friends and travelling when possible.