RCVS Practice Standards
We are accredited by the RCVS under their Practice Standards scheme to offer reassurance that we meet their stringent standards. We have achieved both the client service award and the team and professional responsibility award
Client Service Team and Professional Responsibility
Awarding excellence in customer experience The Client Service Award is given to practices who demonstrate high levels of care for their clients. This award comprises only one module, Client Experience, encompassing practical and behavioural steps that practices can take to improve Client Service.
Awarding cohesive and responsible teams The Team and Professional Responsibility Award allows practices to demonstrate that they have systems in place to make sure that the welfare and safety of staff is paramount and that their knowledge and training is kept up-to-date. Furthermore, it also recognises the practice staff’s dedication to taking responsibility for areas that impact on the level of service offered to clients and patients, such as clinical governance, practice hygiene, record-keeping and prescription and medicines services.
Heres a short video to tell you a little more about the scheme
What is the Practice Standards Scheme?
The RCVS Practice Standards Scheme (PSS) is a voluntary initiative to accredit veterinary practices in the UK. Through setting standards and carrying out regular inspections, the Scheme aims to promote and maintain the highest standards of veterinary care. It offers peace of mind to clients of accredited practices and a more informed choice to the animal-owning public.
How have we become accredited?
To become accredited, practices volunteer for rigorous inspection every four years and will have met a range of minimum standards including hygiene, 24-hour emergency cover, staff training, certain types of equipment and cost estimation procedures. Practices are also subject to spot-checks between inspections.
For peace of mind, look for the RCVS accredited practice logo, which indicates that the practice has passed an independent inspection. This means high standards of care for animals and peace of mind for animal owners.
Look for the logo!