Referral Service

For all vet referrals, please complete the referral form

Basildon Hospital (Pitsea) Vets4Pets

Inside Pets at Home
Old Market Retail Park
High Street, Pitsea
SS13 3BY

Telephone: 01268 585700 or WhatsApp: 07578850787

We're a 24/7 surgery

This means we're never closed.

Our Advanced Veterinary Services

Rehabilitation – Physiotherapy and Hydrotherapy

We specialise in the rehabilitation of patients recovering from surgery, injuries and patients with on-going conditions such as osteoarthritis.



We have skilled orthopaedic surgeons, who have undertaken advanced training. They perform joint and spinal surgeries within the practice as well as fracture repairs and torn ligament repairs.

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MRI Scanner – Imaging

We are pleased to be able to offer non-invasive diagnostic imaging here in practice through our state-of-the-art MRI Scanner, Ultrasound, X-Ray, and CT Scanner.

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Neurology – Spinal Surgery

Our neurology team deals with the diagnosis and management of conditions of the nervous system and brain and perform spinal surgeries.

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Our veterinary ophthalmology service is available for a wide range of medical & surgical ocular conditions in small animals.

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If your pet develops a heart condition, we can support you and your pet at every step of the way, starting from diagnosis to ongoing care.

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Repeat Prescription Request

Request your prescriptions via our online form.

Did you know we've expanded?

We are pleased to now be able to offer a range of specialist referral services, including non-invasive diagnostic imaging, CT scanning, hydrotherapy, ophthalmology and orthopaedics. To find out more or to refer a patient, call us in practice or complete the referral form.


We've made it easier to contact us

Now you can use WhatsApp to chat to a member of our team at a time that is convenient for you. You can order products such as flea & worm treatment, request appointments and easily order and pay for treatments or repeat prescriptions. Just save our phone number in your contacts - 07578850787


Meet the team


Dr Shola Idowu

Joint Venture Partner, Head Veterinary Surgeon


Read Dr Shola Idowu bio

Shola graduated in 2002 and has practiced in different settings across the world.
He is currently undertaking two post graduate certificates in Advanced Small Animal Surgery and Advanced Orthopedics.
He opened Vets4pets Basildon formerly known as Companion Care Basildon in 2010 with just 7 team members.
At work Shola has a particular interest in Surgery and Orthopedics, he also has a special interest in Spinal surgery and has undertaken various courses and postgraduate training to enable him perform these life changing surgeries.
Outside of work Shola is married with 3 children and enjoys playing football.
Coming to work for Shola is a vocation as he counts himself very fortunate and feels his job is the best job in the world, being privileged to work with great people and lovely pets every day.

Thurston North

Thurston North

Lead Medical Vet


Read Thurston North bio

Thurston is a graduate from the Royal Veterinary College in the UK, where he completed extra programmes in diagnostic imaging and clinical pathology. He also has a degree in Medical Physics and Bioengineering, enabling him to fully appreciate the possibilities of CT and MRI technologies in veterinary medicine. He is currently studying for a General Practitioner Certificate in Canine and Feline Medicine, with a view to become an RCVS Advanced Practitioner. 

Thurston enjoys problem solving, which helps in diagnosing unusual medical cases and he is not deterred by complex patients with many different factors to consider. Thurston's main interest is general internal medicine. This is diagnosis and treatment of a wide range of diseases, everything from infections to hormone imbalances to skin conditions. 

In his spare time, Thurston is fond of cryptic crosswords, Scrabble and mixing cocktails at home.


Anastasia Giakoumetti

Veterinary Surgeon

MRCVS and is currently studying a Pgc Certificate in Small Animal Certificate

Read Anastasia Giakoumetti bio

Anastasia qualified from Aristotle University of Thessaloniki in Greece in 2018. She also has a Masters in health crisis management and is currently studying for her post-graduate certificate in surgery. She has a strong interest in surgery, especially laparoscopic procedures. She loves all animals for their kind and pure hearts and believes being a veterinary surgeon is a privilege- She can't image herself doing anything else! Outside of work, she likes reading, exercising and spending time with her family and friends. 


Dr Ana Pereira Marzana

Veterinary Surgeon


Read Dr Ana Pereira Marzana bio

Ana graduated from the University of Leon, Spain in 2020. Her keen interests are internal medicine and intensive care. Outside of work, she enjoys going out with her friends, travelling and reading thrillers. 

Anna Malska

Anna Malska

Veterinary Surgeon Ophthalmology

DVM PgC SAOphthal MRCVS RCVS Advanced Practitioner in Veterinary Ophthalmology

Read Anna Malska bio

Anna graduated from University in Poland in 2010. She is a RCVS Advanced Practitioner in small animal ophthalmology. She is particularly interested in diagnosing and treating animal eye issues. Anna has a black cat called Roxy. Outside of work, she enjoys spending time with her family, going for walks and working out at the gym.

Clarisse Piloto

Clarisse Piloto

Veterinary Surgeon


Read Clarisse Piloto bio

Clarisse graduated in Veterinary Medicine from the University of Lisbon in 2019. During her degree she did several internships in Wildlife centres both in Portugal and in Spain and spent some time in Exotic animal practices. Clarisse has a keen interest in exotic animal practice. In her spare time, she enjoys nature walks, birdwatching, photography, cinema, sketching but most of all sharing some of these interests with loved ones.


Katarzyna Szostek

Veterinary Surgeon


Read Katarzyna Szostek bio

Kasia graduated from Warsaw University of Life Sciences, Poland in 2022. She has a passionate interest in neurology and has completed many externships at European hospitals. She has an adopted senior dog, Leon, a beloved lab cross. Outside of work, she enjoys art, concerts and theatre. 


Laura Canela Gavin

Veterinary Surgeon


Read Laura Canela Gavin bio

Laura studied Veterinary Medicine in Valencia in Spain. Her main areas of interest are soft tissue surgery, inpatient care, and critical care. She has a Maltese dog who loves to travel, so she often takes him out hiking or to the beach. Laura loves to travel and likes to combine this with her love for animals, so she often volunteers with wild animals in developing countries. When Laura is not working or traveling, she enjoys cooking, dancing the Salsa and catching up with friends or family.​

Lauren Waller

Lauren Waller

Veterinary Surgeon


Read Lauren Waller bio

Lauren qualified in 2021 from the Royal Veterinary College, UK, having spent time with us as a student. She loves being there for families at some of their toughest times with a poorly pet and being able to support them while she tries to help them. She has a keen interest in emergency medicine as well as the non-clinical aspects of the veterinary field, like communication and wellbeing. At home she has a lovely rescue cat called Mouse, and two snakes called Scaramouche and Galileo. Outside of work she likes to spend time with family and friends, cook and bake, and get outside in the fresh air.



Mikaela Pappa

Veterinary Surgeon


Read Mikaela Pappa bio

Mikaela qualified from Aristotle University of Thessaloniki, Greece in 2020. She likes helping animals get better and she loves to see the smiles on their families faces, and thinks this is the most special thing about the job. Her biggest interest at work is soft tissue surgery. She has a Persian cat, called Poogie. Outside of work, Mikaela enjoys working out, baking and dancing. 

Monika Zapryanova

Monika Zapryanova

Veterinary Surgeon

MRCVS and is currently studying a Pgc Certificate in Small Animal Cardiology

Read Monika Zapryanova bio

Monika graduated from Trakia University in Bulgaria in 2014. She has a strong interest in cardiology and is currently studying for her post graduate certificate in small animal cardiology. She also has interests in diagnostic imaging, exotic animal medicine and surgery. She is relishing the opportunity to use her passion for medicine to benefit her patients and their owners. Monika has a little Maltese called Fluffy. In her free time, she enjoys taking him for walks in nature, cycling and trying to learn to play the guitar. 

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Dr Urszula Grzelak

Veterinary Surgeon



Vikki Capon

Veterinary Surgeon


Read Vikki Capon bio

Vikki took her bachelors degree in zoology prior to obtaining her veterinary degree from the Royal Veterinary College in the UK in 2020. She has an interest in diagnostics and inpatient care. Outside of work, she is kept busy by two human children and one very naughty toy poodle, called Copper. She also enjoys reading and yoga.  

Sarah Taylor-Brown

Sarah Taylor-Brown

Head Nurse&Clinical Services Manager


Read Sarah Taylor-Brown bio

Hi, I'm Sarah! I qualified as a Registered Veterinary Nurse in 2013 and joined the Vets4Pets team in 2015. Since then, I have progressed from RVN, to Deputy Head Nurse, to Head Nurse and Clinical Services Manager. 

The parts of the job I enjoy the most are nurse consults, particularly diabetes and hyperthyroidism. I also love managing and supporting the growing team of 30 nurses within our 24 hour service, as well as in theatre and in dental radiology. 

In my spare time, I love to travel with my husband and two children, play games and get creative with sewing, painting, or halloween sfx. I have two staffie dogs and two rescue cats, who are longhair tabby cats. 

Reece Padian

Reece Padian

Surgical Lead Registered Veterinary Nurse

RVN NCert, Anaesthesia and Exotics Certificates

Read Reece Padian bio

Hi, I'm Reece! I began working for Vets4Pets in 2013 as a Student Veterinary Nurse and quickly fell in love with the practice! After qualifying, I also have qualifications in Animal Management, Laboratory Technicians, Anaesthesia and Exotics and Wildlife. 

My main interests are pain relief, cardiology, teaching and ultrasonography. 

Outside of work, I enjoy drawing and tattling, going to the gym and exploring trying new things. I also love looking after my dog, Drake, who is a Rottweiler x Great Dane. 


Hayley Hayes

Deputy Head Nurse


Read Hayley Hayes bio

Hi, I'm Hayley! I joined Vets4Pets in 2018 and I am the deputy head nurse here at Basildon Pitsea. Currently, I am studying for my level 3 diploma in small animal hydrotherapy. 

My professional interests are surgery and theatre nursing, as well as physio and hydrotherapy. In my spare time, I enjoy swimming and caring for my dog, a Saluki Lurcher called Raffles, my Greyhound called Ellie and my two cats, Tom Thumb and Molly. 


Candice Daisely

Registered Veterinary Nurse


Read Candice Daisely bio

Hi, I'm Candice! I began training as a student veterinary nurse at the Animal Health Trust Referral before graduating from university in veterinary nursing science in 2016. 

My favourite area is surgery and ECC (emergency and critical care). In my spare time, I enjoy powerlifting and baking as well as spending time with my dogs, Jai, George and Hugo, who are all small cross-breeds. 

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Cláudia Amaral

Registered Veterinary Nurse

Read Cláudia Amaral bio

Hi, I'm Cláudia! I'm originally from Portugal where I qualified as a Veterinary Nurse in 2018.I moved to the UK in 2022 where I want to develop my career.I have special interest in surgery and theatre nursing.On my spare time I love being in contact with nature, travel and spend time with my family and friends.I have three lovely cats and a dog they live abroad with my parents, and I really miss them.
Emily Sans

Emily Sans

Imaging Lead & Registered Veterinary Nurse


Read Emily Sans bio

Hi, I'm Emily! I graduated from Writtle in 2018 and have been a Registered Veterinary Nurse ever since.

I have a special interest in diagnostic imaging and surgical nursing. I have also completed a variety of courses to help increase my knowledge and practical skills in these areas! 

When not at work, I enjoy outdoor activities, drawing, spending time with my family and playing with my hamster.

Emily Eaves

Emily Eaves-Bentley

Registered Veterinary Nurse and Head of Inpatient Care


Read Emily Eaves-Bentley bio

Hi, I'm Emily! I started working at Vets4Pets Basildon when the practice first opened in 2010, after qualifying as a Veterinary Nurse with a BSc (hons) in Veterinary Nursing from the Royal Veterinary College. 

I worked at the Queen Mother Hospital for Animals at the Royal Veterinary College as a Medicine Nurse for a year where I gained valuable experience in nursing more complicated medical cases and general referral nursing.

I have a keen interest in nursing rabbits but also in anaesthesia, both of which I have completed further courses in. I have recently gained my Certificate in Emergency and Critical Care allowing me to further my knowledge in this area. Also, I am a Cat Friendly Ambassador at the practice.

Outside of work, I enjoy looking after my Abyssinian cat, Leo, my two rabbits Teddy and Scarlett and my Rottweiler, Lola.

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Georgia Brunning-Hill

Registered Veterinary Nurse

Read Georgia Brunning-Hill bio

Hi, I'm Georgia!
I'm a recently qualified Registered Veterinary Nurse here at Vets 4 Pets Pitsea and have been here at a Student Nurse since February 2020 attending Writtle College for my course.  I work on the night shifts and have main interests in anaesthesia and emergency and critical care.
I have worked in the veterinary industry since the age of 13 and thoroughly enjoy working within the veterinary environment. 
In my free time, I enjoy spending time going on days out with my young daughter and my crazy Cockapoo, Daisy.


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Jen Cairns

Registered Veterinary Nurse


Sarah Horlock

Registered Veterinary Nurse

Read Sarah Horlock bio

Hi, I'm Sarah! I qualified as a Registered Veterinary Nurse in March 2022 and am planning to begin my schedule 3 course in March 2023. 

My favourite aspects of the job are surgical nursing and inpatient care .

In my spare time, I enjoy looking after my dogs, Freya and Nigel as well as socialising with my family and friends. 

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Ashleigh Tebbitt

Student Veterinary Nurse

Read Ashleigh Tebbitt bio

Hi, I'm Ashley! I am a Student Veterinary Nurse. 

The part of the job I find most interesting and rewarding is inpatient care and ECC (emergency and critical care).

Ellie Langley

Ellie Langley

Student Veterinary Nurse

Read Ellie Langley bio

Hi, I'm Ellie! I joined Basildon Pisea Vets4Pets in 2021 as a Veterinary Care Assistant. I have a level 3 animal management diploma and I am currently studying veterinary nursing. 

I have a keen interest in surgery, wards and exotics. What I love the most is seeing the animals that we helped in post-operative care all better and happy.

In my spare time, I enjoy looking after my two tuxedo cats, Poppy and Penny (a rescue from our practice), my ball python called Nydra, my 3 crested geckos, Neo, Peeko and Le Leche and my 15 tarantulas!


Hannah Kelly

Hannah Kelly

Student Veterinary Nurse

Read Hannah Kelly bio

Hi, I'm Hannah! I joined the Vets4Pets team in March 2021 and am currently a Veterinary Care Assistant, but looking to start my nursing qualifications in February (fingers crossed!). 

I have always loved animals, and love being a vital part of helping an animal recover and get back home to their families. My interests lie within lab work and inpatient care. 

In my spare time, I enjoy horse riding which I have done for over 12 years now and would love to own a horse one day. I also spend time looking after my cat, two rabbits and my Puerto Rican rescue dog. 

Josie Llyod-Grimes

Josie Lloyd-Grimes

Student Veterinary Nurse

Level 2&3 in Animal Management.

Read Josie Lloyd-Grimes bio

Hi, I'm Josie! I began working at Vets4Pets in 2019 and I am currently a 2nd year Veterinary Nurse Student. 

I enjoy inpatient care, particularly tending to each patient's individual needs and holistically nursing them back to health and seeing them recover. I enjoy learning about medical conditions and how they affect the rest of the body and I also have interests in ECC (emergency and critical care) as well as surgical nursing. 

I enjoy looking after my guinea pigs (my favourite animals), Poppy, Buttercup, Honey and Hazel. In my spare time, I spend time looking after my piggies, seeing friends and going on walks and bike rides.



Jenna Adams

Student Veterinary Nurse

Read Jenna Adams bio

Hi, I'm Jenna! I started working at Vets4Pets Basildon as a Veterinary Care Assistant in January 2021.

Before working at Vets4Pets, I completed a Level 3 Animal Management course at Writtle University College and have also volunteered with a few incredible animal charities.
I have interests in surgery and theatre and consults. In my spare time, I enjoy reading a good book and cuddling with my dog, Poppy.
Jodie Obrart

Jodie Obrart

Student Veterinary Nurse

Read Jodie Obrart bio

Hi, I'm Jodie! I joined Vets4Pets in June 2018 a as Veterinary Care Assistant and in February 2022, I started my Veterinary Nurse training course. I am due to qualify in January! 

Theatre is my favourite part of the job as it is the area I find the most hands on and I am constantly learning new things. In my spare time, I like going to the gym and keeping fit outside of work, as well as meeting up with friends. 

Lily Medley

Lily Medley

Student Veterinary Nurse

Read Lily Medley bio

Hi, I'm Lily! I joined the practice in 2020 and I am currently studying my level 3 diploma in Veterinary Nursing. 

I love working in inpatient care and nursing the animals back to health and seeing them progress throughout their recovery journey. I also have an interest in emergency care. 

In my spare time, I care for my French Bulldog, called Bits who was a rescue dog and a pseudohermaphrodite. Outside of work, I enjoy going on adventures with Bits and volunteering with young children and performing. 


Maisie Grimsey

Maisie Grimsey

Student Veterinary Nurse

Read Maisie Grimsey bio

Hi, I'm Maisie! I am at college studying hard to become a registered veterinary nurse. 

My current favourite area is inpatient care, as I am able to get to know patients whilst caring for them and giving them plenty of love. I am also head of lab and have a love of pathology! 

At home, I have 7 cats and a deaf American Bulldog, called Bonnie. In my spare time, I love swimming, travelling and exploring different cultures. 



Nancy Gray

Student Veterinary Nurse

Read Nancy Gray bio

Hi, I'm Nancy! I started working at Vets4Pets in 2018 as a Veterinary Care Assistant and have since completed my studies as a veterinary nursing student. 
I love emergency care and find it very rewarding seeing really sick animals recover and go home to their families. In my spare time, I enjoy weight training at the gym and caring for my red silver mainecoon, Klaus. 
Sam Whittle

Sam Whittle

Student Veterinary Nurse

Read Sam Whittle bio

Hi, I'm Sam! I joined Vets4Pets Basildon in 2021 as a Student Veterinary Nurse.

My main interests include inpatient care, the lab and  behaviour.

In my spare time, I like to travel and create homemade enrichment toys for my 3 cats.

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Izzy Hobday


Read Izzy Hobday bio

Hi I am Izzy and I am a Physiotherapist and canine hydrotherapist here at Vets4Pets Basildon Pitsea. I graduated University in September 2022 and joined the team here in January 2023. I always knew I wanted to work with animals ever since I was little and found physiotherapy and rehabilitation was something I was interested in. Aiding in an animals recovery post surgery or in helping improve the quality of life of those with degenerative diseases is very rewarding. 


Outside of work I enjoy walking my dogs, sailing, reading and spending time with family and friends. 

Amy Hill

Amy Dunhill

Veterinary Care Assistant

Read Amy Dunhill bio

Hi, I'm Amy! I previously worked for an animal charity for over three years which I really enjoyed but wanted to move to the medical side of animal care.

I have a fascination with exotic animals and I have had quite a few in my life time. My favourite two so far have been guinea pigs and bearded dragons. My main interests are scrubbing into surgery, emergency and critical care and enjoying the fact that no two days are the same! 

In my spare time, I love to explore nature and visit nature reserves. I also loves being creative and have a hobby of drawing.


Ben Waller

Veterinary Care Assistant

Read Ben Waller bio

Hi, I'm Ben! I joined Vets4Pets in June 2022 as a Kennel Assistant having always wanted to work with animals. I have an interest in inpatient care.

I have previously worked in retail and volunteered in my spare time at Hopefield Animal Sanctuary.

In my spare time, other than volunteering, I spend time with family and friends. 

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Emma Williams

Veterinary Care Assistant

Level 2 Animal Management, Level 3 Practice Animal Care Skills.

Read Emma Williams bio

Hi, I'm Emma! I am a kennel assistant here at Basildon Pitsea Vets4Pets. In my role, I enjoy the variety of animals that come into our practice and love being a helping hand. I also enjoy lab work and working closely with inpatients. 

Outside of work, I enjoy caring for my black and white short-haired cat, Felix and making enrichment for my two Dutch Cross rabbits, called Orla and Otis. In my spare time, I enjoy sailing and socialising with friends. 



Georgia Tyler

Veterinary Care Assistant

Level 3 Animal Management

Read Georgia Tyler bio

Hi, I'm Georgia! I qualified in Animal Management about 8 years ago.

In my job, I enjoy the emergency aspects, especially because you get to see such a range of different things every day. I also like helping the animals recover after they have been under anaesthetic. I am also really interested in pursuing an exotics course! 

In my spare time, I like to do photography, baking, shopping and spending time with my friends. I also love arts and crafts, nature walks and exploring new places. I have a cat called Smudge, who is a half ragdoll.


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Hayley west

Veterinary Care Assistant

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Kara Laurent

Veterinary care assistant

Read Kara Laurent bio

Hi I’m Kara! One of the Veterinary care assistants here at vets4pets!I love my job here at vets4pets as I’ve always been such a major animal lover! I have interests in the surgeries that take place here and being on lab running all different kinds of samples.When I’m not looking after the fur babies here, I’m looking after my 6 at home! 1 dog, 3 cats and 2 guinea pigs. In my spare time I enjoy horse riding, going on walks with my dog and seeing friends and family.


Kayleigh Knight

Veterinary Care Assistant

Level 3 Animal Management.

Read Kayleigh Knight bio

Hi, I'm Kayleigh! I started in veterinary in 2016 and qualified in 2018 with a level 3 in animal management. I joined Vets4Pets Basildon Pitsea in 2020. 

The parts of the job I love include impatient care and in general taking care of the animals. I would love to learn more about anaesthesia! 

In my spare time, I enjoy looking after my pets Betty, a rescue cross-breed and Sid, my pet rat. I also like rock climbing and spending time with family and friends. 


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Lisa Bolton

Veterinary Care Assistant

Read Lisa Bolton bio

Hi I’m Lisa! I joined the team as a night veterinary care assistant in 2022.

Having worked in a training environment with dogs for over 3 years prior to this, I was keen to branch out and apply my passion for all animals into the world of emergency veterinary support.
I know how much I appreciate a friendly face and knowledgeable caring team in the hour of my own pets’ needs. I therefore love being on hand through the night both for the animals in our care and also their human owners who are relying on us.

When not working at the practice you’ll find me walking, mantrailing or running canicross adventures with my own dogs.

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Rosie Drew

Veterinary Care Assistant

Sam Brown

Samantha Brown

Veterinary Care Assistant

Read Samantha Brown bio

Hi, I'm Sam! I joined Vets4Pets in 2021 as a Night Veterinary Care Assistant.

I enjoy the emergency aspects of the night shifts, no two are the same. It's great watching our hospitalised patients progress and get better throughout the week and being able to give them extra night time cuddles. I also enjoy assisting the vet with surgery and helping to triage emergencies. 

In my spare time, I love gardening, growing vegetables on my allotment and walking my dog. I also have a 55 year old Mediterranean tortoise, which I inherited, called Charlie!


Nikki Idowu

Joint Venture Partner

BSc Physiotherapy MSc Advanced Neurophysiotherapy

Read Nikki Idowu bio

Nikki is one of the Joint Venture Partners at Basildon Vets4Pets hospital.
Nikki and her husband Shola opened the practice in 2010 and have grown in size and service levels ever since. The practice turned into a hospital providing 24 hour care in 2018 and now have nearly 70 team members in their hospital, all striving daily and passionately to deliver gold standard excellent care to every one of the patients in their care.
In work Nikki is very involved with the running of the hospital from marketing to recruitment, but her real passion lies in the professional development of every member of her team, being a part of her teams professional journey and seeing them blossom and flourish, she finds extremely rewarding.
Her greatest professional achievement is the recent expansion of the hospital that enabled the creation and delivery of the first of its kind within the Vets4pets family a CT and MRI diagnostic imaging facility as well as a hydrotherapy and rehabilitation suite; fulfilling a long standing dream of providing a “one stop” holistic service.
Outside of work, she loves spending time with her family, enjoys traveling and experiencing different cultures.

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Jackie Osborn

Director of people and Operations

Read Jackie Osborn bio

Hi, I am Jackie, and I have worked for Vets for Pets since 2019. Most recently as an Area Relationship Manager with our Support Office, which supports practices with Business development, HR functions, Operational excellence, and general wrap around support both for the practices, and our clients . I Joined the Basildon Pitsea team in 2023 as the team, and business has grown and flourished with the work of the team, and Joint Venture Partners, Nikki and Shola. My background is mainly Operations and People leadership and I am passionate about great service through amazing teams. I have worked with many brands in the retail, leisure and hotels sectors. I have been able to combine my passion for excellent service, with my love of pets with the company. I have 6 boys at home, and a little lady. My boys consist of a husband, 3 Children, a Cat called Nigel, and a Hamster called Hammy! My little lady is a Cavapoo called daisy.
Karen Carter-Medley

Karen Carter-Medley

Practice Manager

Read Karen Carter-Medley bio

Hi, I'm Karen! I have been with the team since they opened in 2010. I started off in reception but found my expertise lie within insurance and finances! I am proud to say that I now run this department. I love my job and feel that every day provides something new.

Outside of work, I enjoy spending my free time with my family and taking my teenage son to his many football matches. I also has a Staffie, called Daisy, and a 50 year old tortoise called Dave!


Emma Carter

Client Services Manager


Read Emma Carter bio

HI my name is Emma. I am the Client Service Manager. I have been with the pets at home group for over 15 years. I joined the Pitsea vets4pets 7 months ago. 

I don't have any pets but would a cocker spaniel. 

I love to spend my spare time in the garden, with family and friends or long walks along the beach. 

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Roisin Gallagher

Finance Co-ordinator

Read Roisin Gallagher bio

Roisin has several qualifications including Accredited Veterinary Receptionist, Competent Veterinary Dispenser and as a Mental Health First Aider. Her favourite thing about her role as Finance Co-Ordinator, is problem solving, helping clients with complex queries and coming up with solutions. 

I have two spaniels (Layla and Lola) and two house rabbits (Lyla and Angie). Outside of work, I love spending time with my big family. I enjoy going on walks, hikes and climbs, basically anything outdoors! 



Lucy Falkingham

Client Care Manager

Read Lucy Falkingham bio

Hi, I'm Lucy! I joined Vets4pets in 2018 after leaving school. Before joining, I had several part time jobs in kennels and a cattery.

I have always loved animals and caring for them. I have my own pets at home, including a Welsh Springer Spaniel, Oscar and a horse called Eddie. In my spare time, I enjoy going out with my friends and spending time with my pets.

I am really enjoying my time here at Vets4pets. 



Jackie McMaster

Client relationship Manager

Read Jackie McMaster bio

Jackie is our Senior Client Care Advisor. She holds qualifications in animal care and feline and canine behaviour. She is also part of the British Veterinary Receptionist Association and holds the Client Care Bronze and Silver Awards. At home, I have two cheeky dogs known as the Bintys, as well as an extensive collection of insects, spiders, beetles, reptiles and frogs. 

Courtney Calcott

Courtney Calcott

Client relationship co-ordinator

Read Courtney Calcott bio

Hi, I'm Courtney!
I am Vets4Pets Basildon Hospital's Client Relationship Co-Ordinator, 
this means I am here to help you and your pet along your veterinary journey with any enquiries or needs you have. 
I have worked for Vets4pets Basildon Hospital Since February 2022
I have several pets: Lucifer the Chihuahua, Fluffy & Bunny the Rabbits, and Pumpkin the Russian Hamster
In my spare time I enjoy Reading, Knitting & Crocheting, Embroidery and Silversmithing!
You will usually find me at our Reception desks,  Come and say Hi! 
I am always happy to have a chat
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Becky Spencer

Client Care Advisor

Read Becky Spencer bio

Hi, I'm Becky! I have recently joined Vets4Pets in 2023 and have been enjoying my time working as a CCA. I have always loved animals and have previously worked in a dog boarding kennels and customer service roles. I have two dogs of my own which I enjoy caring for! 

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Danielle Miller

Client Care Advisor

Read Danielle Miller bio

Hi, I'm Danielle! I joined Vets4Pets in 2022. I previously worked as a receptionist in hotels. I have a keen interest in progressing my career here within Vets4Pets, particularly in nursing. 

In my spare time, I enjoy socialising with friends and family and going to see shows in London.



Eloise Blackburn

Client Care Advisor/ Finance Co-ordinator

Read Eloise Blackburn bio

Eloise is a Client Care Advisor here at Vets4Pets Basildon Pitsea. My favourite part of my role is being around the animals, particularly the dogs and seeing them go home once they are feeling better. At home, I have many dogs who I just can't resist bringing home! My most loved breeds are miniature dachshunds. Outside of work, I enjoy walks with my dogs and then cuddles on the sofa! 

Emma Bowdler

Client care Advisor

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Client Care Advisor


Georgia Jessup

Client Care Advisor

Read Georgia Jessup bio

Hi I'm Georgia! I joined the Vets4Pets team in April 2022. I previously worked in security in London for the railways.

In my spare time, I enjoy reading, and spending time with family and friends.

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Joanne Shabi

Client Care Advisor

Read Joanne Shabi bio

 I am Joanne, I have worked at vets4pets in Pitsea for 7 months and am thoroughly enjoying my time here so far. I am eager to progress within the company in due time. I enjoy working with animals although I do not currently have any at the moment, but am planning to have a dog in the future. 
In my spare time I enjoy spending time with my family, cooking and listening to music. 

Nicola Day

Client Care Advisor

Read Nicola Day bio

Nicola is an Animal Nursing Assistant and qualified in 2004. My favourite thing about my role is working as a team, meeting all the animals and building a rapport with clients so they leave happy. I have 2 cats, Foggy and Willow, a bearded dragon and a musk turtle. Outside of work, I enjoy photography, watching the local ice hockey team, volunteering with Big Cats and going on adventures with my son, like our Snowdon trip! 


Tayla Hurford

Client Care Advisor

Read Tayla Hurford bio

Hi, I'm Tayla! I joined Vets4Pets in November 2021, having previously worked in a customer service role at an events security company.

I have always liked the idea of working within the animal care industry and like to deliver high standards of customer care. 

In my spare time, I look after my 3 children, 3 dogs, 2 cats and 2 tortoises that keep me very busy!



We are a family owned and run business.

We opened our doors in 2009 and since then we have had the absolute pleasure of welcoming and treating thousands of wonderful pets.

Here at Vets4pets Basildon, we are committed to bringing you affordable, high-quality care with excellent patient care at the core of all we do daily. We care for all kinds of animals including dogs, cats, small furries and exotics.

We are a very modern, well-equipped practice with state-of-the-art facilities, and the bonus of free onsite parking. We offer a wide array of advanced services including: ophthalmology, cardiology, orthopaedics, soft tissue surgery, laser therapy and more.

Plus, we are currently the first practice to have a CT scanner in Essex!

From general animal health treatments and welfare advice to emergency medical procedures, we offer the full range of veterinary services.

Our friendly team can’t wait to meet all our furry friends.

Basildon Pitsea Team



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Ambulance
    We have an animal ambulance for clients who are unable to visit us. *Please contact the Practice to find out more.
  • Arthroscopy
    Arthroscopy (also called arthroscopic or keyhole surgery) is a minimally invasive surgical procedure on a joint in which an examination and sometimes treatment of damage is performed using an arthroscope, an endoscope that is inserted into the joint through a small incision.

Show more services

  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Blood Transfusion
    Treats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
  • Chemotherapy & Cancer Treatment
    Dogs and cats that receive chemotherapy feel normal the day they are given the drug.
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • CT Scan
    Provides 3D imaging for a view of internal organs and bones.
  • Dental X-Ray
    Unlike humans, dogs need to be under general anesthesia for dental X-rays. Anesthesia is considered to be a safe procedure and will be performed after a general examination. It is tailored to the individual and your dog is continuously monitored during the dental exam.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Ear Surgery
    Ear Surgery service is available to keep your pet free from any infections.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Endoscopy
    Enables us to capture real-time images of internal organs and structures using an endoscope.
  • Exotic Pet
    Can see a range of patients, from small animals through to reptiles.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • Hydrotherapy
    Our hydrotherapy centre incorporates an aquatic treadmill allowing full gait extension and analysis.
  • In house blood transfusions
    In house blood transfusions
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Keyhole Surgery
    In human medicine ‘keyhole’ surgery or laparoscopy has been used for many years given its reduced surgical trauma and quicker recovery times compared to traditional 'open' surgery.
  • Laser Treatment
    Therapeutic laser therapy.
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Separate Cat & Dog Waiting Areas
    Separate cat and dog waiting areas, designed to ensure your pet is kept in a comfortably stress free environment.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice tour

Practice accreditations

  • Small_Animal_Hospital
  • RCVS accreditation EDITED
  • small animal ESC logo rgb
  • Cat Friendly Clinic Logo Silver (1)

Health Plans

Health Plan

Complete Care Junior

£15 a month
Save at least £230 on routine pet healthcare
kitten in practice

Health Plan

Complete Care

From £8 a month
Save at least £215 on routine pet healthcare
2022_Vets4Pets_07_CAT_HANDOVER_589_Graded (1)

Health Plan

Complete Care Senior

From £17
Save at least £342 on routine pet healthcare
cat affecrion owner

Need a lift?

For our pets or clients who have difficulty accessing the stairs, a lift is available. Or alternatively, we have ground level consult rooms available.