Referral Service

For all vet referrals, please complete the referral form.

Cardiff Bay Vets4Pets

Cardiff Bay Retail Park
Inside Pets at Home
Ferry Road
CF11 0JR
029 2023 2957

Open Today 09:00 - 18:00

Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday  - 

Safe collection of medication available

We are now able to offer safe collection of your pet’s medication and flea and worm preventative medications. Please contact us to find out more.

Your pet’s flea and worm preventative treatment delivered to your door

We are now offering our Complete Care Health Plan clients flea and worm preventative treatments delivered safely to your door. Please contact us to find out more.

Meet the team

Samantha Bird

Dr Samantha Bird

Clinical Director, Senior Veterinary Surgeon, JVP


Read Dr Samantha Bird bio

In 2010, I qualified from the Royal Veterinary College, London, as Veterinary Surgeon after a life long dream that began as a child on my family’s dairy farm.

I had always wanted to work with cows, but soon after graduation I settled into domestic animal practice and found my love for Internal Medicine. 

Being a home bird (quite literally), I have always lived in and worked around south Wales, but in 2016 during a locumming period I met Helen. 

After immediately hitting it off, and realising that our standards of care, ethics and lifelong plans were the same - we became firm friends and Helen offered me a job at Cardiff Bay as Clinical Director.

In July, 2017, I became a Joint Venture Partner and here we are today.

In October 2016 I completed my Post Graduate Certificate in Small Animal Medicine equipping me with the extra knowledge I craved for my patients.

I am extremely proud of our practice and our team, our standards of care and the high levels of services that we offer. 


Lorna Beeley

Dr Lorna Beeley

Veterinary Surgeon


Read Dr Lorna Beeley bio

Hi I’m Lorna! I’m originally from Berkshire and graduated from Nottingham Veterinary School in 2018. I started at Cardiff Bay not long after that and feel so lucky to work with such a great team. I really enjoy the variety being a GP Vet brings but I have a particular interest in cardiology, and am currently completing a certificate, which I am loving so far.

When not at work, you’ll find me up in the Brecon Beacons exploring with my rescue Staffy Lacey!

Karolina Deptula

Dr Karolina Deptula

Veterinary Surgeon


Read Dr Karolina Deptula bio

Hi, I’m Karolina. I have been with Vets4Pets Cardiff Bay since 2019 after qualifying from the University of Life Sciences in Warsaw.
I am originally from Canada and French is my first language (so let me know if you want a consult in French) and also I speak Polish.
I have been told that you will normally hear me before you see me as I am the loudest member of the team - mostly cackling behind the doors of the waiting room!
I have been spoiled working with such a great team who supported me from the beginning and I have also been enjoying meeting all of our clients with their amazing pets!
In my spare time, I love to walk my bouncy spaniel Bilbo Waggins with my fiancé around the Welsh coast line.

Sioned Donovan

Sioned Donovan

Veterinary Surgeon

Read Sioned Donovan bio

Hi, I’m Sioned. I graduated from Royal Veterinary College in July 2022 and started with Cardiff Bay in October 2022. I am a welsh speaker originally from Cardiff. I enjoy emergency work, surgery and exotics.

In my spare time I enjoy caring for my crested geckos and taking my dog Mabli for a walk.

Helen Navran

Miss Helen Navran

Registered Veterinary Nurse, Senior Veterinary Nurse, JVP


Read Miss Helen Navran bio

I have nursed for over 20 years.

I trained in the charity Blue Cross Merton in London where I credit my skillset base and ethics.  

My profession plays a hugely important role in an animals welfare and as a nurse I feel that responsibility every single day.

During my career I’ve worked in many practices, dabbled in management and in 2016 had the opportunity to become a joint venture partner.

I'm proud that only a handful of nurses have achieved this.

In 2018 I was honoured to receive the BSAVA Bruce Vivash award for outstanding contributions to the advancement of small animal veterinary nursing.

I strive to inspire my team each day to provide the best gold standard care for our patients which I wholeheartedly believe we offer each and every day.

Emmajayne George

Miss Emmajayne George

Head Veterinary Nurse, Nurse Behaviourist

BSc(Hons) NCert(AnBeh) RVN

Read Miss Emmajayne George bio

Hi I’m Emmajayne,
I qualified in 2015 after obtaining a degree from Hartpury College University.
I have worked in Cardiff Bay Vets4Pets since 2012 and since qualifying, I have gained a certificate in Animal Behaviour - so I’m your girl if your fury family members are feeling misunderstood. In my spare time, I like to keep active with cycling, weight lifting/cross fit and swimming, and taking my two dogs Lilly and Stanley for long walks and looking after my tortoise friend Walter.

m penny

Miss Megan Penny

Registered Veterinary Nurse


Read Miss Megan Penny bio

Hi, I’m Meg I started working here in Vets4Pets Cardiff Bay in 2016 as a Veterinary Care Assistant. I’m now 3 years qualified as a Registered Veterinary Nurse - I thoroughly enjoy every aspect of nursing. I love nursing all animals but I do have a soft spot for Cockapoos.

I have almost completed a certificate in animal Physiotherapy and have recently started treating some of your lovely pets.

Danielle Thomas

Miss Danielle Thomas

Registered Veterinary Nurse


Read Miss Danielle Thomas bio

Hi I’m Danielle, I’ve been here with my Vets4Pets work family since 2017. I have been a qualified Registered Veterinary Nurse, coming up 2 years now.
I enjoy the variety of what I do every single day, and have a super soft spot for Rottweilers.
In the future, I plan to focus on the emergency and critical aspect of nursing, as I find this really interesting.
I own Tyson, a 12 year old GSD cross, and Thor, my 3 year old (slightly insane) cat. They are my world.

B Deneen

Miss Bethan Deneen

Registered Veterinary Nurse, Head Clinical Coach


Read Miss Bethan Deneen bio

Hi, I’m Bethan. I qualified in 2016 from Hartpury University with a degree in Veterinary Nursing. I have been at Vets4Pets Cardiff Bay since 2014.

Since graduating I have completed both a pet health councillor qualification and a small animal nutrition certificate. I am the practice nutritionist and have a keen interest in all aspects of small animal nutrition including devising diets for animals with food allergies and intolerances. I have been appointed as clinical coach and currently mentor 2 student nurses providing support and opportunities for them to complete their training.

At home I love spending time with my daughter, partner and two springer spaniels named Scooby Doo and Duke who are always getting into mischief.

Kristie Rowe

Kristie Rowe

Student Veterinary Nurse


Read Kristie Rowe bio

Hi, I'm Kristie. I have just started my first year studying as a Veterinary Nurse. I have previously worked at a horse rescue and a farm park but always wanted to be a Veterinary Nurse. Most my spare time is taken up by my family and pets which include a very energetic Labrador called Eddie, my three cats and two snakes. I also enjoy horse-riding, walking and crocheting.

Jenny Sillett

Jenny Sillett

Student Veterinary Nurse


Read Jenny Sillett bio

Hi, So I have no idea what to write but perhaps something like - 'I started working at Vets4Pets in December 2022 and am very excited to start my first year in Veterinary Nursing as it’s been a lifelong ambition of mine. Throughout my whole working life I have been around animals but I felt it was finally time to start this adventure! In my spare time I enjoy walking my dogs and exploring lots of new places with my friends and fiancé.

Rachel Cole

Ms Rachel Cole

Practice Manager

Read Ms Rachel Cole bio

Hi I’m Rachel (aka Hoops) and I have been part of the Cardiff Bay family since June 2017 and was appointed Practice Manager in October 2022.

I have previously worked in a veterinary practice and after taking time away to start a family I am happy to be back cuddling everyone's pets.

In my spare time it's all about quality time with my family.

Pam Pezzack

Ms Pamela Pezzack


Read Ms Pamela Pezzack bio

Hi, I’m Pam. I am one of the receptionists here at Cardiff Bay. You will more than likely see me if you pop in on the weekends. I have been here so long I can’t remember when I started but have no intention of retiring soon.

Lauren Norris

Mrs Lauren Norris

Head Receptionist

Read Mrs Lauren Norris bio


Hi, I’m Lauren. I have worked with Vets4Pets for nearly 8 years and have been part of the Cardiff Bay team since 2018. I was appointed Head Receptionist in June 2021.

I have a degree in Animal Health and Welfare and graduated in 2015.

I love welcoming your fur babies into the practice and getting to know them. At home I love spending time with my two children, husband and dog, Arnie and tri-pawed cat Flo.

Gemma Osborne

Gemma Osborne

Veterinary Care Assistant

Read Gemma Osborne bio

Hi, I’m Gemma, I am one of the receptionists/Veterinary Care Assistant here at Cardiff Bay Vets4Pets. I have only recently started working in veterinary care and I love it! I am hoping to start Veterinary Nurse training in the future.

In my spare time I enjoy seeing my family and friends and going to the gym.

Laura Davies

Laura Davies


Read Laura Davies bio

I've been with V4P for two year but have worked at Veterinary surgeries for 18+ years. I enjoy meeting clients and their furry family members. In my spare time I enjoy reading, crafting and TV and spend a lot of time with my two ragdoll cats.

Vets4Pets Cardiff Bay was taken over by Helen in 2016 and was later joined by Sam in July 2017. We are proud to deliver an exceptional quality service to both client and pet, that is both value for money and of an incredible standard.

We boast a multitude of in house facilities, including K Laser treatment, in house diagnostics (including radiography, in house laboratory, ultrasonography, echocardiography and roaming CT), bronchoscopy, separate cat/exotic and dog wards and complimentary therapies such as acupuncture and medical leech treatment.This is all cutting edge equipment to make sure your pet gets the best in diagnostics and care, right here in Cardiff.

Our staff are highly trained and we are proud to have both vets and nurses that have special interests in areas such as Medicine, Soft Tissue and Orthopaedic Surgery, Animal Behaviour and Pet Nutrition. As such, we very rarely refer to external specialties and many complex cases can be handled in-house.

We work with many different insurance companies and can offer direct insurance claims* without any administration fees – preventing the need for you as a client to pay out large bills and waiting for reimbursement.

Being within a Pets at Home store, we are lucky to also have a large on-site Car Park and owners have the benefit of buying their pet a ‘well done’ treat on the way home, or being a one-stop shop for pet foods and services that cannot be found in other local practices. We are also open 7 days a week, late evenings and weekends.



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Acupuncture
    Acupuncture has evolved from the ancient art of placing needles into particular locations on the body in order to alleviate pain, improve recovery rates and increase resistance to disease. It has been practised by the Chinese and other Eastern cultures for thousands of years and may be used to treat a wide variety of illnesses in people and animals.
  • Airway Surgery
    Airway Surgery

Show more services

  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.
  • Behaviourist
    The Behaviourist approach to learning studied changes in behaviour that are caused by a person's direct experience of their environment, using the principles of classical and operant conditioning to explain them.
  • Bereavement Support
    Making the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Blood Transfusion
    Treats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
  • Cardiology
  • Chemotherapy & Cancer Treatment
    Dogs and cats that receive chemotherapy feel normal the day they are given the drug.
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • CT Scan
    Provides 3D imaging for a view of internal organs and bones.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Ear Surgery
    Ear Surgery service is available to keep your pet free from any infections.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Educational Workshops
    Educational workshops are held to create awareness.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Home Visits
    If you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In house blood transfusions
    In house blood transfusions
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Laser Treatment
    Therapeutic laser therapy.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Oncology
    Medical care of cancer.
  • Late Opening Times
    Late Opening Times
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Physiotherapy
    Supports your pets' strength and mobility.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray
    Generates digital 2D images of bones and internal organs.
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice accreditations

  • RCVS accreditation EDITED

Health Plans

Health Plan

Complete Care

From £8* per month
Save over £300† on routine healthcare
2022_Vets4Pets_07_CAT_HANDOVER_589_Graded (1)

Health Plan

Complete Care Plus

From £19* per month
Our most comprehensive plan for dogs and cats

Health Plans

Flea & Worm Pack

Protect your pet and your pocket!
dog in field

Out of hours

Valley Vets Hospital
Unit 2C
Gwaelod y Garth Industrial Estate
Gwaelod y Garth
CF15 9AA

Telephone: 02920 001454

Out of hours fees - Weekends & Bank Holidays 8:30am-18:00pm: £225 || 18:00pm-12:00am: £235 || 12:00am-8.30am : £260