Cardiff Bay Vets4Pets

Cardiff Bay Retail Park
Inside Pets at Home
Ferry Road
CF11 0JR

Telephone: 029 2023 2957

Closed Now

Need emergency care? See out of hours information.

Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday  - 

Safe collection of medication available

We are now able to offer safe collection of your pet’s medication and flea and worm preventative medications. Please contact us to find out more.

Your pet’s flea and worm preventative treatment delivered to your door

We are now offering our Complete Care Health Plan clients flea and worm preventative treatments delivered safely to your door. Please contact us to find out more.

Referral Service

For all referrals please complete the referral form

Meet the team

Samantha Bird

Dr Samantha Bird

Clinical Director, Senior Veterinary Surgeon, JVP


Read Dr Samantha Bird bio

In 2010, I qualified from the Royal Veterinary College, London, as Veterinary Surgeon after a life long dream that began as a child on my family’s dairy farm.

I had always wanted to work with cows, but soon after graduation I settled into domestic animal practice and found my love for Internal Medicine. 

Being a home bird (quite literally), I have always lived in and worked around south Wales, but in 2016 during a locumming period I met Helen. 

After immediately hitting it off, and realising that our standards of care, ethics and lifelong plans were the same - we became firm friends and Helen offered me a job at Cardiff Bay as Clinical Director.

In July, 2017, I became a Joint Venture Partner and here we are today.

In October 2016 I completed my Post Graduate Certificate in Small Animal Medicine equipping me with the extra knowledge I craved for my patients.

I am extremely proud of our practice and our team, our standards of care and the high levels of services that we offer. 


Lorna Beely

Dr Lorna Beeley

Veterinary Surgeon


Read Dr Lorna Beeley bio

I graduated from Nottingham University in July 2018 and started at Cardiff Bay soon afterwards.

Originally from Berkshire, I decided to move to Wales as I love the Brecon Beacons, enjoy having city and country life so close together and Sam and Helen were very persuasive.

My interests lie in medicine and diagnostic imaging/cardiology and I am currently performing the heart scans and seeing the heart cases at Cardiff Bay after receiving some training from top specialists in the cardiology field.

I also really enjoy meeting clients, chatting to them and hearing their life stories – as well as meeting their gorgeous pets!

In the future, I would like to further my studies and complete a post graduate certificate in medicine or imaging.

Dr Karolina Deptula

Veterinary Surgeon


Read Dr Karolina Deptula bio

Karolina is our newest addition all the way from Canada, if you would like your consultation in French then please let us know!

She is always smiling and is guaranteed to brighten up your day

Sioned Donovan

Sioned Donovan

Veterinary Surgeon

Read Sioned Donovan bio

Hi, I’m Sioned. I graduated from Royal Veterinary College in July 2022 and started with Cardiff Bay in October 2022. I am a welsh speaker originally from Cardiff. I enjoy emergency work, surgery and exotics.

In my spare time I enjoy caring for my crested geckos and taking my dog Mabli for a walk.

Helen Navran

Miss Helen Navran

Registered Veterinary Nurse, Senior Veterinary Nurse, JVP


Read Miss Helen Navran bio

I have nursed for over 20 years.

I trained in the charity Blue Cross Merton in London where I credit my skillset base and ethics.  

My profession plays a hugely important role in an animals welfare and as a nurse I feel that responsibility every single day.

During my career I’ve worked in many practices, dabbled in management and in 2016 had the opportunity to become a joint venture partner.

I'm proud that only a handful of nurses have achieved this.

In 2018 I was honoured to receive the BSAVA Bruce Vivash award for outstanding contributions to the advancement of small animal veterinary nursing.

I strive to inspire my team each day to provide the best gold standard care for our patients which I wholeheartedly believe we offer each and every day.

Emma Jayne George

Miss Emmajayne George

Registered Veterinary Nurse, Nurse Behaviourist

BSc(Hons) NCert(AnBeh) RVN

Read Miss Emmajayne George bio

Hi I’m Emmajayne,

I qualified in 2015 after obtaining a degree from Hartpury College University.

I have worked in Cardiff Bay Vets4Pets since 2012 and since qualifying, I have gained a certificate in Animal Behaviour - so I’m your girl if your fury family members are feeling misunderstood (I have to be specific as wives will ask about their husbands and fortunately I have no experience in that area..) In my spare time I like to keep active with cycling, running and swimming, and taking my two dogs Lilly and Stanley for long walks. I also enjoy the usual social activities but we don’t want the list too long.

Megan Penny

Miss Megan Penny

Registered Veterinary Nurse


Read Miss Megan Penny bio

Meg began working at Cardiff Bay vets4pets in 2016 and began her training as a veterinary nurse at Abbeydale Vetlink in 2017. She has recently qualified as a Registered Veterinary Nurse. Meg enjoys Medical nursing and nursing exotic species. She has a cockerpoo named Poppy who is an absolute diva. Meg is hoping to complete a course in canine physiotherapy once she has had a rest from studying!

Danielle Thomas

Miss Danielle Thomas

Student Veterinary Nurse


Read Miss Danielle Thomas bio

Hi my name is Danielle I have been in practice for nearly three years. 

I have a keen interest in animal behaviour, nutrition and orthopaedic surgery. I have previously trained as a veterinary nurse, and after a temporary break, I cannot wait to return and hopefully qualify as an RVN. 

In my spare time I enjoy walking my doggy Tyson, and having relaxing catches with my cat Jessie!

B Deneen

Miss Bethan Deneen

Registered Veterinary Nurse, Head Clinical Coach


Read Miss Bethan Deneen bio

Hi, I’m Bethan. I qualified in 2016 from Hartpury University with a degree in Veterinary Nursing. I have been at Vets4Pets Cardiff Bay since 2014.

Since graduating I have completed both a pet health councillor qualification and a small animal nutrition certificate. I am the practice nutritionist and have a keen interest in all aspects of small animal nutrition including devising diets for animals with food allergies and intolerances. I have been appointed as clinical coach and currently mentor 2 student nurses providing support and opportunities for them to complete their training.

At home I love spending time with my daughter, partner and two springer spaniels named Scooby Doo and Duke who are always getting into mischief.

Rachel Cole

Ms Rachel Cole

Practice Manager

Read Ms Rachel Cole bio

Hi I’m Rachel (aka Hoops) and I have been part of the Cardiff Bay family since June 2017 and was appointed Practice Manager in October 2022.

I have previously worked in a veterinary practice and after taking time away to start a family I am happy to be back cuddling everyone's pets.

In my spare time it's all about quality time with my family.

Pam Pezzack

Ms Pamela Pezzack


Read Ms Pamela Pezzack bio

Pam is our longest standing member of the team at Cardiff Bay.

Many of you will know her, as you will have met her on the weekends

Lauren Norris

Mrs Lauren Norris

Head Receptionist

Read Mrs Lauren Norris bio


Hi, I’m Lauren. I have worked with Vets4Pets for nearly 8 years and have been part of the Cardiff Bay team since 2018. I was appointed Head Receptionist in June 2021.

I have a degree in Animal Health and Welfare and graduated in 2015.

I love welcoming your fur babies into the practice and getting to know them. At home I love spending time with my two children, husband and dog, Arnie and tri-pawed cat Flo.

Gemma Osborne

Gemma Osborne

Veterinary Care Assistant

Read Gemma Osborne bio

Hi, I’m Gemma, I am one of the receptionists/Veterinary Care Assistant here at Cardiff Bay Vets4Pets. I have only recently started working in veterinary care and I love it! I am hoping to start Veterinary Nurse training in the future.

In my spare time I enjoy seeing my family and friends and going to the gym.

Laura Davies

Laura Davies


Read Laura Davies bio

I've been with V4P for two year but have worked at Veterinary surgeries for 18+ years. I enjoy meeting clients and their furry family members. In my spare time I enjoy reading, crafting and TV and spend a lot of time with my two ragdoll cats.

Vets4Pets Cardiff Bay was taken over by Helen in 2016 and was later joined by Sam in July 2017. We are proud to deliver an exceptional quality service to both client and pet, that is both value for money and of an incredible standard.

We boast a multitude of in house facilities, including K Laser treatment, in house diagnostics (including radiography, in house laboratory, ultrasonography, echocardiography and roaming CT), bronchoscopy, separate cat/exotic and dog wards and complimentary therapies such as acupuncture and medical leech treatment.This is all cutting edge equipment to make sure your pet gets the best in diagnostics and care, right here in Cardiff.

Our staff are highly trained and we are proud to have both vets and nurses that have special interests in areas such as Medicine, Soft Tissue and Orthopaedic Surgery, Animal Behaviour and Pet Nutrition. As such, we very rarely refer to external specialties and many complex cases can be handled in-house.

We work with many different insurance companies and can offer direct insurance claims* without any administration fees – preventing the need for you as a client to pay out large bills and waiting for reimbursement.

Being within a Pets at Home store, we are lucky to also have a large on-site Car Park and owners have the benefit of buying their pet a ‘well done’ treat on the way home, or being a one-stop shop for pet foods and services that cannot be found in other local practices. We are also open 7 days a week, late evenings and weekends.



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Acupuncture
    Acupuncture has evolved from the ancient art of placing needles into particular locations on the body in order to alleviate pain, improve recovery rates and increase resistance to disease. It has been practised by the Chinese and other Eastern cultures for thousands of years and may be used to treat a wide variety of illnesses in people and animals.
  • Airway Surgery
    Airway Surgery

Show more services

  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.
  • Behaviourist
    The Behaviourist approach to learning studied changes in behaviour that are caused by a person's direct experience of their environment, using the principles of classical and operant conditioning to explain them.
  • Bereavement Support
    Making the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Blood Transfusion
    Treats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
  • Cardiology
  • Chemotherapy & Cancer Treatment
    Dogs and cats that receive chemotherapy feel normal the day they are given the drug.
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • CT Scan
    Provides 3D imaging for a view of internal organs and bones.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Ear Surgery
    Ear Surgery service is available to keep your pet free from any infections.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Educational Workshops
    Educational workshops are held to create awareness.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Home Visits
    If you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In house blood transfusions
    In house blood transfusions
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Laser Treatment
    Therapeutic laser therapy.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Oncology
    Medical care of cancer.
  • Late Opening Times
    Late Opening Times
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Physiotherapy
    Supports your pets' strength and mobility.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray
    Generates digital 2D images of bones and internal organs.
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice accreditations

  • RCVS accreditation EDITED

Health Plans

Health Plan

Complete Care

From £8 a month
Complete peace of mind
Brian and Kitten

Health Plan

Complete Care Senior

From £17
A complete care plan for your 7+ year old pet's continued good health
senior dog outside in sun

Health Plans

Flea & Worm Pack

Protect your pet and your pocket!
dog in field

Out of hours

Valley Vets Hospital
Unit 2C
Gwaelod y Garth Industrial Estate
Gwaelod y Garth
CF15 9AA

Telephone: 02920 001454

Out of hours fees - Weekends & Bank Holidays 8:30am-18:00pm: £225 || 18:00pm-12:00am: £235 || 12:00am-8.30am : £260