Norwich Longwater Vets4Pets

Inside Pets at Home
Norfolk Retail Park
New Costessey
01603 513 100

Closed Now

Need emergency care? See out of hours information.

Normal Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday  - 

Holiday Opening Hours

Christmas Day

  • Monday 25 Dec Closed

Boxing Day

  • Tuesday 26 Dec Closed

New Years Day

  • Monday 01 Jan Closed

Parking and access information

There is a large car park at the front of the store with disabled parking bays close to the front door for easy access.

Repeat Prescription Request

Request your prescriptions via our online form.

We've made it easier to contact us

Now you can use WhatsApp to chat to a member of our team at a time that is convenient for you. You can order products such as flea & worm treatment, request appointments and easily order and pay for treatments or repeat prescriptions. Just save our phone number in your contacts - 07458157716


Meet the team


Dr Emma Mitchell

Veterinary Surgeon


Mrs Anri Walker

Joint Venture Partner, Veterinary Surgeon


Agnieszka Ogrodnik

Veterinary Surgeon



Dr Lydia Pilgrim

Veterinary Surgeon


Read Dr Lydia Pilgrim bio

Lydia graduated from the Royal College of Veterinary Surgeons in 2017 and has worked in small animal practice since then. 

Lydia particularly enjoys surgery, cardiology and getting to know her patients and their owners. 

Outside of work Lydia enjoys exploring the beautiful Norfolk countryside with her husband Arron and their young daughter.  She also enjoys being involved in their local Church, City Gates. 

Lydia and her family have two rescue rabbits and tropical fish and shrimp.  They also recently adopted a stray unclaimed cat who came to the practice and had to have his leg amputated - he has recovered very well and is best of friends with Lydia and Arron's daughter.


Marios Hadjiantoniou

Veterinary Surgeon



Mrs Angela Savory

Joint Venture Partner, Veterinary Nurse and Cat Friendly Advocate


Rosalyn Lamble

Head Veterinary Nurse


Read Rosalyn Lamble bio

I am a fully qualified Veterinary Nurse of four years and I have worked within Companion Care for over 10 years on and off. I am now based full time at the Longwater branch and I love the caring team we have. I have 3 gorgeous dogs, which are definitely my world, plus maybe my husband. I am amazed at the unconditional love that dogs have for their human companions, which is why they are my favourite species. I couldn't imagine not being a veterinary nurse, its my passion not just my job.


Claire Parfitt

Veterinary Nurse


Read Claire Parfitt bio

I started Veterinary nursing in Somerset and have been working at Companion Care in Norwich since 2014, joining the friendly Longwater team last year. I have a particular interest in anaesthetics and theatre nursing, and also enjoy caring for our hospitalised patients. Outside of work I like to spend time with my family, including our black rescue cat, George.


AnnaMae Dejean

Veterinary Nurse



Kate Smith

Student Veterinary Nurse


Victoria Ayers




Sian Williams

Veterinary Care Assistant


Donna Tallent

Senior Credit Controller

Read Donna Tallent bio

I have been working at Companion Care since 2016 and enjoy the unexpected on a daily basis. I enjoy meeting clients and their lovely pets and am never happier than when I am giving puppy cuddles. At home I live with my own four legged fur baby, Alfred, two human sons and a crazy husband!


When I am not at work you can find me buying a handbag or drinking Prosecco!


Danielle Taylor


Read Danielle Taylor bio

I've worked for the company since 2018.

The best part is definitely the animals, I feel very lucky to be able to see them every day. 

I have a dog and cat of my own.

Andy the cat was a rescue from the RSPCA, he stayed with us for a while at the practice due to being quite poorly.  I just fell in love with him and had to bring him home. 



Vicky Bream

Senior Credit Controller

Nikki Picture

Nicola Sullivan

Senior Receptionist


Sally Lutkin

Head Receptionist

Hollie Picture

Hollie Brett


Read Hollie Brett bio

I've been working at Vets4Pets since January 2022.

I graduated as a BSC in animal science and welfare in 2022.

If I'm not at work I'm usually walking my two spaniels Oakley and Flint.

Gemma Le Dain


Sue picture

Sue McNeil


Read Sue McNeil bio

Hi my name is Sue and I have worked as a receptionist at vets 4 pets since November 2022.

I love meeting all the clients and having cuddles with all the lovely pets. 
In my spare time my passion is chickens.
I love to rescue anything that has feathers, other animals if needed. 
It keeps me very busy.

Georgia Abel


Read Georgia Abel bio

I've worked for Vets4Pets since 2022 and enjoy seeing all the pets and their owners.

I spend my spare time with my two daughters, kitten and enormous array of house plants.

Vets4Pets Norwich Longwater is committed to bringing you affordable, high quality care via a modern, well equipped practice, including a lab, pharmacy, digital x-ray and ultrasound. Plus, on site car parking too!

The friendly team can't wait to meet all of their new clients!



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.

Show more services

  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Chemotherapy & Cancer Treatment
    Dogs and cats that receive chemotherapy feel normal the day they are given the drug.
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • Dental X-Ray
    Unlike humans, dogs need to be under general anesthesia for dental X-rays. Anesthesia is considered to be a safe procedure and will be performed after a general examination. It is tailored to the individual and your dog is continuously monitored during the dental exam.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Ear Surgery
    Ear Surgery service is available to keep your pet free from any infections.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Endoscopy
    Enables us to capture real-time images of internal organs and structures using an endoscope.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In house blood transfusions
    In house blood transfusions
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Medication
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Oxygen Chamber
    Enables us to provide supplemental oxygen when needed.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Rabbit Medicine and Testing
    Rabbit Medicine and Testing
  • Separate Cat & Dog Waiting Areas
    Separate cat and dog waiting areas, designed to ensure your pet is kept in a comfortably stress free environment.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Small Mammal Medicine and Surgery
    Small Mammal Medicine and Surgery
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight

Practice accreditations

  • RCVS accreditation EDITED



10% off for NHS staff and members of the Armed Forces

Available at participating practices only

Health Plans

Health Plan

Complete Care

From £8* per month
Save over £300† on routine healthcare
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Health Plan

Complete Care Plus

From £19* per month
Our most comprehensive plan for dogs and cats

Out of hours

Norwich Night Vet
Fir Covert Road

Telephone: 01603 867330

Out-of-hours emergency consultation fees start from £195. Any necessary treatment or medication administered by the emergency service will be charged in addition to the emergency consultation fee.