Rugby Vets4Pets

213 Bilton Rd
CV22 7DY

Telephone: 01788 816117

Open Today 08:30 - 19:00

Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday Closed
  • Sunday Closed

Meet the team

Sarah Thomas

Sarah Thomas

Practice Owner & Veterinary Surgeon


Read Sarah Thomas bio

From the beginning she's been at our heart,

Our all round vet from the very start.

Her care for animals knows no bounds,

From the smallest mouse to the biggest hounds.

All creatures great and small,

We know she'll treat them all.

She leads her practice with a smile and a giggle,

Even when her patients wriggle.

Jenny’s partner in crime, a double act,

Without these two where would we be at.

Marcin Bula

Veterinary Surgeon


Read Marcin Bula bio

Our avid adventurer who loves the outdoors,

From city to mountains he loves to explore.

As a new graduate he came to us green,

With patience and teaching you could see


he was keen.

Now he's becoming our own super vet,

He even has an orthopaedic set.

A client favourite through and through,

Multiple languages he'll learn new ones too.

A challenge he likes to undertake,

But he does love a piece of cake.

Helen Davis

Veterinary Surgeon


Read Helen Davis bio

A Rugby lass born and bred,

Helen is extremely well read.

Her medical knowledge blows us away,

Sharing tips with the team every day.

Her focus and attention is clear to see,

She loves all creatures even a bee.

Giving clients and patients her very best,

Even if it means she gets no rest.

Her Rapunzel locks are her trade mark look,

You'll often find her reading a book.

Francisco Sa Coelha

Veterinary Surgeon


Read Francisco Sa Coelha bio

From Lisbon uni he graduated,

Before he left his home and emigrated.

He joined our family in 2022,

Soon becoming a favourite with clients too.

Neurology is his special interest,

Ensuring his patients get offered every test.

An amazing medic he's starting to be,

He'll not miss a trick not even a flea.

Once a coach of a volleyball team,

But being a vet was his original dream.

Pippa Betts

Veterinary Surgeon

Jenny Pails

Jenny Pails

Practice Owner & Veterinary Nurse


Rugby Ellie Freeman

Ellie Freeman

Registered Veterinary Nurse


Read Ellie Freeman bio

She was just a teen when she joined our family in 2013,

From her very first work experience day,

she has shown us her brilliant way,

Hospital, Theatre, or Consultations,

She is very much part of our practice’s foundations.

A passion for behaviour and the knowledge too,

She'll offer her help to all of you,

Ellie is now our deputy lead nurse,

She's one of our best

A Registered Veterinary Nurse

Nadine Hartwell

Registered Veterinary Nurse


Read Nadine Hartwell bio

No matter the challenge big or small,

Nadine is our go to  - she can do it all.

During her consults she'll be all ears,

Part of our family for many years.

Now she is a busy mum,

But she never gives less than maximum.

Dentals, diabetes and stitch ups too,

Pick a skill, she can do more than a few.

A wonderful whirlwind during our day,

And always a smile and laugh coming your way.

Laura Mann

Laura Mann

Head Veterinary Nurse


Read Laura Mann bio

Calm and serene she leads by example,

Her knowledge and skills are more than ample.

Our super head nurse is dedicated,

But always ensure her tea is decaffeinated!

Cuddles and smiles she will always bring.

For the cats and exotics - her favourite thing,

Paperwork and inboxes fit to burst,

Yet she ensures pets always come first!

Laura Mann we wouldn't be without,

A dream to work with there is no doubt.

Alex Gerard

Registered Veterinary Nurse


Read Alex Gerard bio

Pets at Home is where Alex started her career,

Her move to Vets4Pets came quickly the next year.

She's our Christmas Angel full of sparkle,


With random facts that are quite remarkable.

Her love of dogs is clear to see,

With her faithful companion in Shelby.

There's no task or challenge that she won't accept,

Her knowledge and skills are very adept.

All patients and clients get her full interest,

A Registered Veterinary Nurse who will always give her best.

Amber Taylor

Amber Taylor

Registered Veterinary Nurse


Read Amber Taylor bio

From front of house and patient observation,

Laboratory tests and dispensing medication,


At the heart of our nursing teams,

She always ensures our practice gleams.

Whisper is her favourite pooch,

You'll often see them out on a mooch,

The clinical coach role she took on,

To teach new students from now on.

She brings a calming influence to the day,

We wouldn't have her any other way.

Laura Holloway

Laura Holloway

Student Veterinary Nurse

Read Laura Holloway bio

In 2021 Laura's nursing career had just begun,

Through perseverance and determination,

She gained RVN status at graduation.

Our little firecracker and entertainer,

She's certainly not a complainer.

A smile, a song or funny whit,

Her bubbly character has all of it.

We're so proud of Laura and all she's done,

From Amber’s first student to the RVN full of fun.

Rugby V4P Lucy Harris

Lucy Harris

Practice Manager

Read Lucy Harris bio

In 2016 we found Lucy-Jo,

What was to follow we didn't know.

As lead CCA she really flourished,

Ensuring the team was working and polished.

During lockdown she really stood out,

Promoted to Practice Manager without any doubt.

Now she helps and looks after us all,

Ensuring our best and that we don't fall.

Her priority is our clients care,

To be number one for pets everywhere.

Kirstie Green

Kirstie Green

Veterinary Care Assistant

Read Kirstie Green bio

In 2017 she joined our team,

As a CCA she found her feet,

And every client she would gladly meet,

An infectious laugh for all to hear,

No challenge too big when she is near,

But she knew her passion lied elsewhere,

Helping and assisting with lots of care,

An ANA she's studying to be,

We're so pleased for our Kirstie.

Charlie Jones

Client Care Advisor

Read Charlie Jones bio

Our mum of three she has lots to do,

Not forgetting a small zoo too!

Efficient and friendly she'll answer the phone,

Always on hand you're never alone.

A warm welcome she gives as you walk through the door,

With treats for the dogs as they sit on the floor.

A soft spot for a staffy just like her own,

If only she could take everyone home.

Her hard work and effort is second to none,

From serious moments to lots of fun.

Bev Oliver

Bev Oliver

Client Care Advisor

Read Bev Oliver bio

A friendly face she'll greet you with a smile,

Bev is one who goes that extra mile.

From first vaccinations to sad goodbyes,

She'll be there for all she wouldn't deny.

Every patient can steal her heart,

A little terrier she couldn't part.

In need of a drink she'll be there with the kettle,

Or a box of tissues if you're found in a fettle.

On the end of the phone she’s a welcoming voice,

Our CCA Bev she is everyone’s choice.

Nadine Eason

Nadine Eason

Client Care Advisor

Read Nadine Eason bio

Lush locks and gorgeous nails,

She's our CCA who doesn't fail.

A mum of one soon to be two,

Oh how the last 4 years flew.

From front of house to patient care,


Nadine has done her fair share.

Nothing seems too much trouble,

Even in the hustle and bustle.

Learning lots and helping out,

A star at work without a doubt.

Ami Gibbs

Ami Gibbs

Client Care Advisor

Read Ami Gibbs bio

From Coventry Canley she first came,

Learning skills to make her top of the game.

Answering phones and greeting clients,

With any task she is reliant.

Her first true love she admits,

Are Amelie and George her rabbits.

She's now back in college and learning again,


Studying for more skills she will obtain.

She's bright and happy with a touch of sass,

But truly amazing and full of class.

Georgia Heatherington

Client Care Assisstant

Read Georgia Heatherington bio

Georgia is our financial queen,

For the accounts she is a dream.

Manning the desk she'll greet you in,

Ask about Complete care she'll fill you in.

With a zoology degree she's very clever,

Giving her best is the endeavour.

From reception she'll organise the team,

Ensuring the place is sparkling clean.

She walks the dogs during her lunch,

Very much a part of this crazy bunch.

Yvette Bousfield

Lead Client Care Advisor

Read Yvette Bousfield bio

Her name is Yvette but she's not the Vet!

She'll do her best for sure, that’s a bet.

Lead CCA is her title,

Her Client Care Advice is vital.

No matter the day she is lovely,

Full of life and very bubbly.

Insurance claims are her domain,

She does her upmost not to complain.

Any question big or small,

She'll go beyond to answer them all.

Emma Adams

Client Care Advisor

Read Emma Adams bio

In 2022 she joined our crew,

From the start she really flew.


A CCA she is right now,

With the team showing her how.

From daily calls and paper admin,

To the mopping and scanning mountain.

A friendly face who knows the locals,

Sometimes her dog can be a bit vocal.

Percy the pug comes with her each day,

Emma certainly knows the Vets4Pets way.

Emilia Strojny

Client Care Advisor

Read Emilia Strojny bio

Although she is quite far from home,

Emilia is like one of our own.

Joining the team in '21,

She really knows how to have fun.

As a new client care advisor,

She has the whole team behind her.

Polish is her native tongue,

Her career with us has just begun.

Learning lots and quickly too,

Her welcome smile is waiting for you.

Vets4Pets Rugby is committed to bringing you affordable, high quality care via a modern, well equipped practice, including a lab, pharmacy, digital x-ray and ultrasound. Plus, on site car parking too!

The friendly team can't wait to meet all of their new clients!



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.

Show more services

  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Home Visits
    If you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Pet Passport / Animal Health Certificate
    Trained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray
    Generates digital 2D images of bones and internal organs.

Practice accreditations

  • RCVS accreditation EDITED
  • $R011TVO

Health Plans

Health Plan

Complete Care Junior

£15 a month
Expert veterinary care, plus lots of support and tailored advice for your puppy or kitten, in an affordable and convenient way
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Health Plan

Complete Care

From £8 a month
Complete peace of mind
Brian and Kitten

Health Plan

Complete Care Senior

From £17
A complete care plan for your 7+ year old pet's continued good health
senior dog outside in sun

Health Plans

Flea & Worm Pack

Protect your pet and your pocket!
dog in field

Health Plan


Just £99
Vac4Life is a preventative plan following primary vaccinations

Out of hours

Vets4Pets Northampton Hospital
139 St. James Road

Telephone: 01604 753 300

Consult fee 8am until 7pm: £50*, consultation fee between 7pm and 10pm: £90*, emergency consultation fee from 10pm - 8am: £200* - *Any necessary treatment or medication administered by the emergency service will be charged in addition to the emergency consultation fee.

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