We take pride in delivering a high standard of client and patient care, but if you are unhappy with the recent service or treatment provided please contact a member the practice you are registered with and the Practice Director or Practice Manager will investigate your concerns.
If you are dissatisfied with the outcome of the investigation, you may ask for a review of your concerns or you can refer your complaint to the Veterinary Client Mediation Service for mediation.
If you prefer to contact a member of the Client Services team at the support office, please reach them using the contact form above, by email, post or by telephone:
Client Services telephone: 0800 028 9660
Client Services email: firstname.lastname@example.org
Our Client Services Team opening times are below:
Monday to Friday: 08:00 - 20:00
Saturday & Sunday: 09:00 - 17:00
Bank Holidays: 09:00 - 17:00
PLEASE NOTE: Client Services will be closed on Easter Sunday.
Alternatively, you can contact client services by post:
Fire Fly Avenue