dog with girl

Contact Us

If you have any queries please feel free to contact our friendly team on the details below

If your enquiry is related to one of our vet practices or an emergency, please telephone your local practice in the first instance.

Find contact details for your local practice

If you prefer to speak to a member of the support office Client Service team, please use the form below.

Please note:

  • Form enquiries will be sent to the Client Services team, not the practice team
  • Form enquiries will not be checked outside of normal opening hours Mon - Fri 08:00 - 18:00
  • Only the registered owner of the pet may complete the contact form

View our Complaints Statement and Procedure

By submitting this request I:

General Enquiries

For other, non-practice specific enquiries please contact our central support office using the contact details below.

Vets4Pets Limited
Isambard House
Fire Fly Avenue

Support Office Telephone: 01367 820820

Client Services

We take pride in delivering a high standard of client and patient care, but if you are unhappy with the recent service or treatment provided please contact a member the practice you are registered with and the Practice Director or Practice Manager will investigate your concerns.

If you are dissatisfied with the outcome of the investigation, you may ask for a review of your concerns or you can refer your complaint to the Veterinary Client Mediation Service for mediation.

If you prefer to contact a member of the Client Services team at the support office, please reach them using the contact form above, by email, post or by telephone:

Client Services telephone: 0800 028 9660
Our telephone lines are currently very busy so if you are unable to reach an Advisor, please email us on or try again later. We will reply to your email promptly. Thank you for your patience.

Client Services email:

Our Client Services Team opening times are below to take your call:

Monday to Friday: 08:00 - 17:00
Saturday & Sunday: Closed 
Bank Holidays: Closed

PLEASE NOTE: emails are not monitored at weekends

Alternatively, you can contact client services by post:

Client Services
Vets4Pets Limited
Isambard House
Fire Fly Avenue

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