dog with girl

Contact Us

If you have any queries please feel free to contact our friendly team on the details below

If your enquiry is related to one of our vet practices or an emergency, please telephone your local practice in the first instance.

Please note: form enquiries will not be checked outside of normal opening hours Mon - Fri 08:00 - 18:00

If you prefer to speak to a member of the support office Client Service team, please use the form below. Please note, only the registered owner of the pet may complete the contact form.

By submitting this request I:

General Enquiries

For other, non-practice specific enquiries please contact our central support office using the contact details below.

Vets4Pets Limited
Isambard House
Fire Fly Avenue
Swindon
SN2 2EH

Support Office Telephone: 01367 820820

Client Services

We take pride in delivering a high standard of client and patient care, but if you are unhappy with the recent service or treatment provided please contact a member the practice you are registered with and the Practice Director or Practice Manager will investigate your concerns.

If you are dissatisfied with the outcome of the investigation, you may ask for a review of your concerns or you can refer your complaint to the Veterinary Client Mediation Service for mediation.

If you prefer to contact a member of the Client Services team at the support office, please reach them using the contact form above, by email, post or by telephone:

Client Services telephone: 0800 028 9660

Client Services email: cservice@vets4pets.com

Our Client Services Team opening times are below:

Monday to Friday: 08:00 - 20:00
Saturday & Sunday: 09:00 - 17:00
Bank Holidays: 09:00 - 17:00

PLEASE NOTE: Client Services will be closed on Easter Sunday.

Alternatively, you can contact client services by post:

Client Services
Vets4Pets Limited
Isambard House
Fire Fly Avenue
Swindon
SN2 2EH

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