Bristol Imperial Vets4Pets

Inside Pets at Home
Imperial Retail Park
Wills Way, Hartcliffe
BS13 7TJ

Telephone: 0117 937 0920

Closed Now

Need emergency care? See out of hours information.

Normal Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday  - 

Holiday Opening Hours

Easter 2023

  • Friday 07 Apr  - 
  • Sunday 09 Apr Closed
  • Monday 10 Apr  - 

Early May Bank Holiday

  • Monday 01 May  - 

Spring Bank Holiday

  • Monday 29 May  - 

Summer Bank Holiday

  • Monday 28 Aug  - 

Christmas and New Year

  • Monday 25 Dec Closed
  • Tuesday 26 Dec Closed

Parking details

Parking available in the main carpark at the front of the store (including disabled spaces)

**Our cancellation and fail to attend policy**

We have been experiencing a large increase in clients failing to attend appointments over recent months. Each fail to attend means there is another patient who could have been seen sooner who needed our help. Our cancellation and fail to attend policy will come into effect for any new appointment bookings made after the 27th September. This means that you need to contact us before 7pm the day preceding your appointment if you wish to reschedule. Any appointments rescheduled or failed to attend after this time will incur the full consult fee charge. Thank you for your understanding

Safe collection of medication available

We are now able to offer safe collection of your pet’s medication and flea and worm preventative medications. Please contact us to find out more.

Meet the team


Gabriel Fiol Roig

Veterinary Surgeon


Read Gabriel Fiol Roig bio

HI, I'm Gabriel (BL) and qualified in Barcelona in 2016.  I have previously enjoyed working in mixed practice treating all creatures great and small before coming to Vets4Pets.

I love working here because I see a huge and varied caseload.  I enjoy meeting and treating all of your feathered, scaly and fury friends and getting to know you, our valued clients.

I like to be involved in all aspects of veterinary medicine but have a special interest in surgery. I feel privileged to work with such caring, skilled and professional colleagues.

Outside of work, I enjoy climbing, socialising and taking walks in the beautiful English countryside.


Amelia Welham

Clinical Director


Read Amelia Welham bio

Amelia qualified from Pretoria University in South Africa. She has previously worked in Johannesburg and London before moving to Somerset.

She lives with her husband and daughter just outside of Bath with two naughty cats Sugar and Eddie.


Ana Mihailescu

Veterinary Surgeon



Niall Doherty

Veterinary Surgeon


Read Niall Doherty bio

Niall graduated from Bristol University in 2022 and has been with the practice ever since.  He has a strong interest in neurology, surgery and playing rugby at the weekends.  If he isn't in consults, you may find him singing terribly to the radio in the back of the practice!


Lisa Walters

Practice Manager & Head Nurse

BSc (hons) VNPA Cert(E&CC) RVN

Read Lisa Walters bio

Hi, my name is Lisa.  I'm the Head Nurse and Practice Manager at Bristol Imperial and have been qualified for over 14 years. 

My work interest include emergency and critical care, nurse clinics, feline behaviour, exotics and puppy parties.  I have achieved various certificates which I put to use in the day to day running of the practice as we are lucky enough to see lots of different species of pets and have a varied caseload. 

In my free time I enjoy meeting with family and friends, gardening, sewing and dancing.  I have 2 cats, a tortoise and hamsters.


Sophie Mockridge

Veterinary Nurse


Read Sophie Mockridge bio

Hi there, my name is Sophie. I enjoy working here at Bristol Imperial Vets4Pets because it is full of very interesting cases and opportunities to expand my clinical repertoire.  I work with a team of highly qualified and professional vets and nurses who along with our lovely care assistant and receptionists do all they can to ensure we provide nothing but gold standard care for every patient who walks through our doors.

I have a huge soft spot for Bunnies and Lizards.  At home I have three bunnies called Eeyore, Piglet and Roo who are my furbabies.  Truth be known, I love all animals and this is why the career I have chosen for myself is perfect.

In my spare time I like to socialise, walking and being around my pets.


Chloe Aldridge

Veterinary Nurse


Becki 1

Becky Beavis

Student Veterinary Nurse


Read Becky Beavis bio

I started my animal career in 2008 completing a level 3 distinction diploma in animal management. In 2010 I went on and achieved a BSc National Diploma in animal behaviour and Welfare and in 2014 I completed my dog grooming course. I then began my working within Vets4Pets on August 2021.

I have always been around animals since a very young age and I believe this is what inspired me to pursue my dream of working within the animal industry. At present I have 3 Cocker spaniels which I adore as they all have individual characteristics and keep me on my toes, along with 4 Road Island red chickens that live in their own wendy house called Cluckingham Palace.

I have loved all the new challenges and opportunities that the practice has provided and I have loved getting to know all the friendly clients and their pets.


Kate Macmin

Student Veterinary Nurse


Read Kate Macmin bio

Kate is one of our student Veterinary Nurses and joined us late last year.  In terms of nursing, she particularly enjoys anaesthesia and inpatient care. 

At home she has a little cat called Sophie and a Labrador called Lola.  In her spare time, Kate enjoys reading and spending time with family and friends.


Ben Kelly

Practice Owner and Operations Manager

Read Ben Kelly bio

Hi there.  I'm one of the Partners here at Bristol Imperial and have been running/managing vet practice now for almost 15 years. 

What I love about the team here at Vets4Pets Bristol Imperial is that we really do pull together like a family unit. We all share the same passion for doing the very best for every patient and client who walks through our doors.  Our exceptional teams will handle advanced and complex soft tissue/orthopaedic surgeries and intensive medical patients with the same passion as they will when they meet a brand new puppy or kitten coming in for it's routine vaccinations. 

I simply could not be more proud of the team we have here - I know with confidence that every pet, be it with feathers, fur or scales will be treated with the same amount of care as if it were our own.

In my spare time, I enjoy spending time with my family, watching my two lovely daughters grow up in front of my eyes and looking after our 3 dogs, 2 goats, countless chickens/ducks/geese/quails, rabbits, cat etc.


Tracey Hodge


Read Tracey Hodge bio

I started at Vets4Pets on reception when they first opened four years ago.  From our very first client, to our latest ones - I love meeting the variety of animals that come and visit.  At Vets4Pets, we treat every animal that comes through our doors as we would our own and I'm always happy to provide cuddles and treats to make your pets as positive as possible.

I am our longest serving member of the team and takes a huge role in looking after everyone. I enjoy walking with my two dogs Marley and Albie and trying out new walks and spending weekends away with the family.  I enjoy reading and spending time in the garden.



Rhianna Potter


Read Rhianna Potter bio


I'm Rhianna and I have been a veterinary receptionist for 8 years, 2 years of that here at Bristol Imperial Vets4Pets.  I am a bronze accredited receptionist and have a certificate for compentant veterinary dispensing which I gained through the BVRA.  I also process the insurance claims here at Bristol Imperial.  I enjoy all aspects of my role here, but my favourite part has to be getting to know our clients and their fur babies!

In my psare time, I am an avid actress, having done amateur dramatics for 20 years!  I also enjoy anything to do with painting - when I am not tied up at home with my own fur child Tabby the cat.


Emma Salway


Read Emma Salway bio

Hello! My name is Emma and I am one of the receptionists here at Bristol Imperial Vets4Pets. I joined here in August 2021 after spending nearly 30 years in the hospitality industry. I am in charge of all things care plan here at Bristol Imperial. I enjoy all aspects of my role here but my favourite part is meeting all our clients and see the range of animals brought in each day especially the babies.

In my spare time I enjoy cooking, spending time in the outdoors with my five dogs – ranging from a Border Collie to 3 Chihuahuas and a street dog I rescued from Romania. Finally most weekends I am usually supporting my daughter show jumping with our horse Dolly. 

Vets4Pets Bristol Imperial is a locally owned veterinary practice who are proud to have a team of highly qualified vets and nurses who have you pet's interest and wellbeing as their top priority.  Additionally we have an empathetic and friendly support team which complete our local family-feel providing you affordable, high quality care via a modern, well equipped practice, including a laboratory, pharmacy, digital x-ray and ultrasound. Plus, on site car parking too!

We are all animal lovers who care passionately about the health of your pet and ensuring we provide you with the very best the veterinary service has to offer.

The friendly team can't wait to meet you all!



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Airway Surgery
    Airway Surgery
  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.

Show more services

  • Bereavement Support
    Making the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Exotic Pet
    Can see a range of patients, from small animals through to reptiles.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Late Opening Times
    Late Opening Times
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Oxygen Chamber
    Enables us to provide supplemental oxygen when needed.
  • Pet Passport / Animal Health Certificate
    Trained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Rabbit Medicine and Testing
    Rabbit Medicine and Testing
  • Separate Cat & Dog Waiting Areas
    Separate cat and dog waiting areas, designed to ensure your pet is kept in a comfortably stress free environment.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Small Mammal Medicine and Surgery
    Small Mammal Medicine and Surgery
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Tonopen - Eye Pressure Testing
    Measures eye pressure.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray
    Generates digital 2D images of bones and internal organs.
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice accreditations

  • RCVS accreditation EDITED
  • Small_Animal_Practice
  • $R011TVO
  • Rabbit-friendly-vet-logo-SILVER

Health Plans

Health Plan

Complete Care

From £8 a month
Complete peace of mind
Brian and Kitten

Health Plan

Complete Care Junior

£15 a month
Expert veterinary care, plus lots of support and tailored advice for your puppy or kitten, in an affordable and convenient way
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Health Plan

Complete Care Senior

From £17
A complete care plan for your 7+ year old pet's continued good health
senior dog outside in sun

Health Plans

Flea & Worm Pack

Protect your pet and your pocket!
dog in field

Out of hours

Vets Now Bristol
32 - 34 Zetland Road

Telephone: 0117 971 3111

Standard consultation fees start from £286.50