Bristol Imperial Vets4Pets

Inside Pets at Home
Imperial Retail Park
Wills Way, Hartcliffe
BS13 7TJ
0117 937 0920 Chat on WhatsApp

Closed Now

Need emergency care? See out of hours information.

Normal Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday  - 

Holiday Opening Hours

Good Friday

  • Friday 29 Mar  - 

Easter Monday

  • Monday 01 Apr  - 

Early May Bank Holiday

  • Monday 06 May  - 

Spring Bank Holiday

  • Monday 27 May  - 

Summer Bank Holiday

  • Monday 26 Aug  - 

Christmas Day

  • Wednesday 25 Dec Closed

Boxing Day

  • Thursday 26 Dec Closed

New Year's Day

  • Wednesday 01 Jan Closed

Parking and access information

Parking available in the main carpark at the front of the store (including disabled spaces).  We also have a rear entrance waiting bays for any animals that gets stressed coming into the practice.

**Our cancellation and no show policy**

We are experiencing a large increase in clients failing to attend appointments. Each no show means there is another patient who could have been seen sooner who needed our help. Our cancellation and fail to attend policy is now in effect. This means that you need to contact us before 7pm the day preceding your appointment if you wish to reschedule. Any appointments rescheduled or failed to attend after this time without genuine reason will incur the full consult fee charge. Thank you for your understanding

We've made it easier to contact us

Now you can use WhatsApp to chat to a member of our team at a time that is convenient for you. You can order products such as flea & worm treatment, request appointments and easily order and pay for treatments or repeat prescriptions. Just save our phone number in your contacts - 07488884793


Exotic Pets

We care for a wide variety of species including exotic mammals, reptiles and invertebrates, amphibians, birds and ornamental fish.


10% Discount for Blue Light card holders

We offer 10% discount on the following services to Blue Light card holders:

  • Consultations
  • Neutering
  • Vaccinations

Please contact the surgery for more information. Proof of employment may be required. Available at participating surgeries only, terms and conditions apply. 

close up of dog

Meet the team

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Ana Mihailescu

Veterinary Surgeon


Read Ana Mihailescu bio

Dr Ana-Maria Mihailescu qualified as a vet in 2019 at FVMB in Romania and she has also acquired a masters degree in Veterinary Medicine.

Ana volunteered at the university and worked with mixed large and small animals in the field for several years.

In her free time, she enjoys being active outdoors, playing games and making handmade leather goods.


Elisha Goodfield

Veterinary Surgeon


Read Elisha Goodfield bio

I graduated from the University of Bristol in 2023 and soon after joined the friendly team at Vets4Pets Bristol Imperial.

I enjoy meeting clients and their pets and the challenges of a varied case load.

In my spare time you'll find me exploring the great outdoors including hiking with the dogs and kayaking.


Marco Mazzerella

Veterinary Surgeon - Imaging


Read Marco Mazzerella bio

I graduated from the University of Bologna in 2016.  Afetr working in first opinion small animal practice, I completed a rotating internship and then a cardiology specific internship.  

In 2022 I successfully completed with a merit a Master of Science by Research at The University of Edinburgh, working on endothelial dysfunction in dogs with myxomatous mitral valve disease.  

I am currently studying towards a PhD at the University of Bristol, continuing my work on endothelial dysfunction in canine MMVD.  However, I am interested in all aspects of cardiology.


Diogo Valente

Veterinary Surgeon



Caoimhe Hodgins

Veterinary Surgeon - Exotics



Ece Rodrigues

Veterinary Surgeon



Lisa Walters

Practice Manager & Head Nurse

BSc (hons) VNPA Cert(E&CC) RVN

Read Lisa Walters bio

Hi, my name is Lisa.  I'm the Head Nurse and Practice Manager at Bristol Imperial and have been qualified for over 15 years. 

My work interest include emergency and critical care, nurse clinics, feline behaviour, exotics and puppy parties.  I have achieved various certificates which I put to use in the day to day running of the practice as we are lucky enough to see lots of different species of pets and have a varied caseload. 

In my free time I enjoy meeting with family and friends, gardening, sewing and dancing.  I have 2 cats, a tortoise and a number of hamsters.


Chloe Aldridge

Veterinary Nurse


Read Chloe Aldridge bio

I graduated from Hartbury University in 2019 with a BSc(hons) degree in Veterinary Nursing science.  I started work at Bristol Imperial just beofre Covid-19 and although challenging, loved working with a great team of people who quickly became like family!

While working through lockdown I adopted a rabbit, Dusty who sparked my interest in all things rabbit!  I now have a trio of house bunnies, with Delilah and Dory causing regular mischief. 

My favourite parts of nursing are inpatient, anaesthesia and of course rabbit care and welfare, both in and out of practice!

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Becky Beavis

Student Veterinary Nurse


Read Becky Beavis bio

I started my animal career in 2008 completing a level 3 distinction diploma in animal management. In 2010 I went on and achieved a BSc National Diploma in animal behaviour and Welfare and in 2014 I completed my dog grooming course. I then began my working within Vets4Pets on August 2021.

I have always been around animals since a very young age and I believe this is what inspired me to pursue my dream of working within the animal industry. At present I have 3 Cocker spaniels which I adore as they all have individual characteristics and keep me on my toes, along with 4 Road Island red chickens that live in their own wendy house called Cluckingham Palace.

I have loved all the new challenges and opportunities that the practice has provided and I have loved getting to know all the friendly clients and their pets.


Miriam Fernandes

Veterinary Nurse


Read Miriam Fernandes bio

Hello, my name is Miriam and I am from Portugal.

I graduated in Portugal and I decided to do a challenging experience and here I am, working with this wonderful team.

Since I was a child I have always loved animals, especially horses, but at the end of the day they all need our care and my favourite aspects of the job is anaesthesia and surgical nursing.


Faith Mogapi

Veterinary Nurse



Ben Kelly

Practice Owner & Operations Manager

Read Ben Kelly bio

Hi there.  I'm one of the Partners here at Bristol Imperial and have been running/managing vet practice now for almost 15 years. 

What I love about the team here at Vets4Pets Bristol Imperial is that we really do pull together like a family unit. We all share the same passion for doing the very best for every patient and client who walks through our doors.  Our exceptional teams will handle advanced and complex soft tissue/orthopaedic surgeries and intensive medical patients with the same passion as they will when they meet a brand new puppy or kitten coming in for it's routine vaccinations. 

I simply could not be more proud of the team we have here - I know with confidence that every pet, be it with feathers, fur or scales will be treated with the same amount of care as if it were our own.

In my spare time, I enjoy spending time with my family, watching my two lovely daughters grow up in front of my eyes and looking after our 3 dogs, 2 goats, countless chickens/ducks/geese/quails, rabbits, cat etc.


Tracey Hodge


Read Tracey Hodge bio

I started at Vets4Pets on reception when they first opened four years ago.  From our very first client, to our latest ones - I love meeting the variety of animals that come and visit.  At Vets4Pets, we treat every animal that comes through our doors as we would our own and I'm always happy to provide cuddles and treats to make your pets as positive as possible.

I am our longest serving member of the team and takes a huge role in looking after everyone. I enjoy walking with my two dogs Marley and Albie and trying out new walks and spending weekends away with the family.  I enjoy reading and spending time in the garden.



Emma Salway

Head Receptionist

Read Emma Salway bio

Hello! My name is Emma and I am one of the receptionists here at Bristol Imperial Vets4Pets. I joined here in August 2021 after spending nearly 30 years in the hospitality industry. I am in charge of all things care plan here at Bristol Imperial. I enjoy all aspects of my role here but my favourite part is meeting all our clients and see the range of animals brought in each day especially the babies.

In my spare time I enjoy cooking, spending time in the outdoors with my five dogs – ranging from a Border Collie to 3 Chihuahuas and a street dog I rescued from Romania. Finally most weekends I am usually supporting my daughter show jumping with our horse Dolly. 

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Beth Alvey

Veterinary Care Assistant

Read Beth Alvey bio

Hi I'm Beth and as well at working as a Veterinary Care Assistant, I am studying a Master's Degree in Clinical Animal Beaviour.

I enjoy exploring nature, baking and getting to say hello to every animal I meet!


Laura Cosgrove

Veterinary Care Assistant

Read Laura Cosgrove bio

“Hi, my name is Laura. I am one of the Veterinary Care Assistants at Bristol Imperial Vets4Pets. I joined the team after spending 10+ years in the zoo industry, specialising in husbandry of reptiles and amphibians.

In my spare time I look after my own menagerie of animals; I have two cats, three snakes, two geckos and a lizard. I also enjoy doing cross stitch, crafts, gaming and going to the cinema.”


Sarah Hooper


Read Sarah Hooper bio

Hello, I'm Sarah and I have worked in hospitality for 20 years and wanted a complete change of career path.

I started here in May 2023 and I love to meet all of the animals on a day to day basis.

In my spare time I love spending time with my son and my Jack Russel Terrier.


Rhianna Potter

Deputy Head Receptionist

Vets4Pets Bristol Imperial is a locally owned veterinary practice who are proud to have a team of highly qualified vets and nurses who have you pet's interest and wellbeing as their top priority.  Additionally we have an empathetic and friendly support team which complete our local family-feel providing you affordable, high quality care via a modern, well equipped practice, including a laboratory, pharmacy, digital x-ray and ultrasound. Plus, on site car parking too!

We are all animal lovers who care passionately about the health of your pet and ensuring we provide you with the very best the veterinary service has to offer.

The friendly team can't wait to meet you all!



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Airway Surgery
    Airway Surgery
  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.

Show more services

  • Bereavement Support
    Making the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Cardiology
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Exotic Pet
    Can see a range of patients, from small animals through to reptiles.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Late Opening Times
    Late Opening Times
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Oxygen Chamber
    Enables us to provide supplemental oxygen when needed.
  • Pet Passport / Animal Health Certificate
    Trained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Rabbit Medicine and Testing
    Rabbit Medicine and Testing
  • Separate Cat & Dog Waiting Areas
    Separate cat and dog waiting areas, designed to ensure your pet is kept in a comfortably stress free environment.
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Small Mammal Medicine and Surgery
    Small Mammal Medicine and Surgery
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Tonopen - Eye Pressure Testing
    Measures eye pressure.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray
    Generates digital 2D images of bones and internal organs.
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice accreditations

  • RCVS accreditation EDITED
  • Small_Animal_Practice
  • Cat Friendly Clinic Logo Silver (1)
  • Rabbit-friendly-vet-logo-SILVER

More accredidations

  • VetGDP main logo

Health Plans

Health Plan

Complete Care

From £8* per month
Save over £300† on routine healthcare
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Health Plan

Complete Care Junior

From £15* per month
Expert veterinary care, plus lots of support and tailored advice for your puppy or kitten, in an affordable and convenient way
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Health Plan

Complete Care Plus

From £19* per month
Our most comprehensive plan for dogs and cats

Health Plans

Flea & Worm Pack

Protect your pet and your pocket!
dog in field

Out of hours

Vets Now Bristol
32 - 34 Zetland Road

Telephone: 0117 971 3111

Standard consultation fees start from £298.50