Poole Holes Bay Vets4Pets

Inside Pets at Home
Wessex Gate Retail Park
Broadstone Way
BH15 3TE
01202 677 675 Chat on WhatsApp

Closed Now

Need emergency care? See out of hours information.

Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday Closed

Parking and access information

Parking available at the front of the Pets at Home store

Meet the team

Poole Surgery Background - Copy

Dan Makin

Joint Venture Partner & Veterinary Surgeon

BVMS CertAVP(SAM) MRCVS RCVS approved Advanced Practitioner in Small Animal Medicine

Read Dan Makin bio

My name is Dan and I am the Joint Venture Partner here at Vets4Pets Poole Holes Bay. I am delighted to welcome you to our page and hopefully to my clinic. I am privileged to work with an amazing group of vets, nurses and receptionists to offer 'top notch' care for all our patients. I am originally a northern boy from Manchester and moved to Poole in 2009. I love it here! I qualified from Glasgow University in 2003 and since then have spent time working in mixed, equine, and small animal practice.

I lived in New Zealand for two years working in a large equine hospital before returning to the UK to take up full time work as a small animal vet. In 2019 I completed the RCVS Certificate in Advanced Veterinary Practice in Small Animal Medicine. I have a real interest in medical conditions affecting cats and dogs with a special interest in hormonal disease and gastrointestinal conditions.

I have a keen interest in the veterinary profession and am passionate about creating a good workplace for my team to work in and helping the profession as a whole improve on this through my membership of several diversity and inclusion working groups.

In 2019 I was accredited by the Royal College of Veterinary Surgeons as an Advanced Practitioner in Small Animal Medicine.

I live in Poole with my partner and my cat Milo and our gigantic dog, Hudson, I think Hudson is well known to many clients as he comes to work with me sometimes.



Sara Cavaller

Veterinary Surgeon


Read Sara Cavaller bio

Sara has been a member of the practice team for over 15 years and works on alternate Saturdays.    Sara is originally from Spain and has lived in the UK for many years now.  

Sara has two children and 3 degus and isn't sure which keeps her most busy!!

Sara has a keen passion for preventative medicine and also has special interest in little furries (rabbits, hamsters, guinea pigs etc)

Outside the practice Sara enjoys singing and going for long walks foraging for tasty bits for her three degus!!


Rachel Tucker

Veterinary Surgeon


Read Rachel Tucker bio

Rachel is very much a local girl growing up in Oakdale.

Rachel graduated from Bristol University in 2009 and has worked with small animals and some exotics in the Poole and Bournemouth area since.

Rachel particularly likes to see cats, having had many over the years and now has her handsome moggy boy Hector who came in as a stray when she worked over at Vets4Pets Bournemouth. 

Rachel also keep lots of Discus fish and has a leopard gecko called Legolas.

Outside of work Rachel loves to bake (which team really love!).  Rachel is a keen cyclist, and when the weather allows she and her fiancé Sean can be seen exploring the coastline in their kayaks.


Catherine Lee-Smith

Veterinary Surgeon


Josh Stones

Veterinary Surgeon


Sinead Ayley

Clinical Lead Veterinary Nurse



Jeni Wood

Deputy Clinical Lead Veterinary Nurse


Read Jeni Wood bio

Jeni joined the team as a trainee vet nurse in 1998 when the surgery was only 6 months old, she completed her training and became an RVN in 2002.
Jeni loves all aspects of vet nursing but has a keen interest in diagnostic imaging (radiography and ultrasound).
Jeni is also the person who completes your insurance forms. 
Out of work Jeni and her husband have increased her family with the addition of 3 boys who keep her very busy as all 3 are football mad.  Jeni and her husband also run a local youth football team


Jeni is a qualified Clinical Coach which allows her to help train and assess the progress of the trainee nurses within the practice. 

Vicky E

Vicky Effemy

Registered Veterinary Nurse


Read Vicky Effemy bio

Originally from a human nursing background, Vicky started working at the practice as a nursing assistant in 2010.

After gaining valuable experience she completed an ABC level 2 Certificate for Animal Nursing Assistants in 2014. Finally, Vicky went on to complete her veterinary nurse training and qualified as a registered nurse in 2017.

Vicky has a keen interest in dog behaviour and is especially fond of German Shepherds. One of her favourite pass times is dog walking and she enjoys exploring new places. Vicky is also very interested in nursing care of our senior patients, she is striving to improve client education and provide ongoing nursing support of these patients via  nurse clinics.


She has a German shepherd called Martha and two cat protection league cat’s called Millie and Mogwai. In her spare time, she has a feral son to keep her busy! And enjoys walking and being outdoors.


Molly Starr

Registered Veterinary Nurse


Cara Hewlett

Registered Veterinary Nurse


Kathryn O'Connor

Registered Veterinary Nurse



Kate Piggott

Student Veterinary Nurse


Kelly Carroll

Student Veterinary Nurse

Read Kelly Carroll bio

Kelly joined the team in September 2018, after working for 2 years as part of the Pets at Home team.

Kelly loves working with animals, making this her dream job.

Kelly has a black and white cat called kitty, and a sausage dog named Woody. 

In Sept 2022 Kelly started to realise her dream of becoming a veterinary nurse and began her official nurse training.

Reece Purbrick

Animal Care Assistant

Lorraine Dearsley

Animal Care Assistant

Victoria Stowers

Practice Manager


Read Victoria Stowers bio

Vicky has been at the practice since 2002, working her way up to obtaining her full nursing qualification in 2009, along with her A1 student vet nurse assessor qualification. 

Vicky is now a practice manager and enjoys having cuddles with in- patients and enjoys anaesthetics.

Vicky is part of the practice management team and currently works part-time following the birth of her beautiful son, Alex.

Vicky was instrumental in the practice passing the RCVS Practice Standards Scheme inspection in 2018.



Fiona Bennett

Client Care Advisor

Read Fiona Bennett bio

Fiona has been working for the practice since 2014. Fiona enjoys reception work and especially enjoys puppy and kitten cuddles! 

She has two cats called Urkel and Nigel as well as a Degu named Simon that she rescued from a garage! In her spare time she enjoys going to the gym, running, cross stitching and being with family and friends.

Fiona Dixon

Client Care Advisor

Jill James

Client Care Advisor

Emma Barry

Client Care Advisor

Emily Orchard

Client Care Assistant

Rhona Flannery

Client Care Assistant

Josie Broadbear

Client Care Assistant

Vets4Pets Poole Holes Bay is committed to bringing you affordable, high quality care via a modern, well equipped practice, including a lab, pharmacy, digital x-ray and ultrasound.

At Vets4Pets Poole Holes Bay our goal is to be the best veterinary practice in the area.

To achieve this our mission is:

To consistently lead the way with outstanding patient care
To provide modern and innovative treatment to our patients
To thrive on team work and offer an environment that has a great work place culture that is safe, honest, inclusive and trusting.

As a team we are committed to:

Constantly provide the highest levels of patient and client care
Strive to achieve the best of ourselves
Commit to on-going learning, growth and development of our colleagues
Invest in our colleagues and practice to be able to be the best and achieve the best outcomes for our patients
Behave with integrity, respect and honesty to create an environment that is open, safe and trusting.

All colleagues have agreed that to achieve our commitments, mission and ultimate goal the following values will underpin all of our behaviours and actions:


The friendly team can't wait to meet all of their new clients!



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Open 7 Days a Week
    We are open 7 days a week.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.

Show more services

  • Blood Transfusion
    Treats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
  • Cardiology
  • Chemotherapy & Cancer Treatment
    Dogs and cats that receive chemotherapy feel normal the day they are given the drug.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Ear Surgery
    Ear Surgery service is available to keep your pet free from any infections.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Endoscopy
    Enables us to capture real-time images of internal organs and structures using an endoscope.
  • Exotic Pet
    Can see a range of patients, from small animals through to reptiles.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Groom Room
    Grooming services available for your pet.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Home Visits
    If you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In house blood transfusions
    In house blood transfusions
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Oncology
    Medical care of cancer.
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Oxygen Chamber
    Enables us to provide supplemental oxygen when needed.
  • Pet Passport / Animal Health Certificate
    Trained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Separate Cat & Dog Waiting Areas
    Separate cat and dog waiting areas, designed to ensure your pet is kept in a comfortably stress free environment.
  • Small Mammal Medicine and Surgery
    Small Mammal Medicine and Surgery
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Stem Cell Therapy
    Stem cell therapy can be used in the treatment of arthritis, fractures, and ligament injuries.
  • Tonopen - Eye Pressure Testing
    Measures eye pressure.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice accreditations

  • RCVS accreditation EDITED
  • Cat Friendly Clinic Logo Silver (1)

Health Plans

Health Plan

Complete Care

From £8* per month
Save over £300† on routine healthcare
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Health Plan

Complete Care Plus

From £19* per month
Our most comprehensive plan for dogs and cats

Out of hours

Vets Now Bournemouth
Station Road
BH21 1RQ

Telephone: 01202 859933

Standard consultation fees start from £260.