We’re here to support you and your pets
We're here to support you and your pets. Please check our opening hours and contact our friendly team to discuss your pet care needs. Visit our Facebook page to stay informed with the latest safety measures in place at our practice.
Download the Vets4Pets app today for an easier way to register with our practice, book appointments and manage your pet's health needs!
We’re now offering some vaccinations
In response to updated guidance from our regulatory body we are now carrying out some primary and booster vaccinations, where it is safe to do so and required or indicated for your pet’s welfare. If your pet is due their vaccinations please contact us for further advice.
Safe collection of medication available
We are now able to offer safe collection of your pet’s medication and flea and worm preventative mediations. Please contact us to find out more.
Your pet’s flea and worm preventative treatment delivered to your door
We are now offering our Complete Care Health Plan clients flea and worm preventative treatments delivered safely to your door. Please contact us to find out more.
Meet the team
Dr Emma Havard
Practice Owner & Veterinary Surgeon
BVetMed Cert AVP (GSAS) Pg Cert VPS MRCVS
RCVS Recognised Advanced Practitioner in General Small Animal Surgery (Soft tissue and Orthopaedics) Emma qualified from the RVC London in 2003 and worked in a large practice group in Berkshire until her move to Wales in 2009. Here she joined a local practice as Clinical Director and Clinical Coach until 2015 when she moved into a Principle Vet role for a busy emergency and critical care provider. She achieved her advanced surgical certificate in 2015 and her Certificate in Veterinary Professional Studies in 2016, the same year she was accepted onto the RCVS Advanced Practitioner list as a general surgeon, joining only a small number of surgeons in Wales with this qualification. She enjoys all aspects of surgery but particularly different methods of canine cruciate repair, difficult fractures and BOAS surgery.
Dr Sophie Gumble
Kimberley qualified from Bridgend as a registered veterinary nurse in 2013 where she was working in a large veterinary hospital in Bridgend. She then spent a year and a half working nights in an out of hours emergency and critical care practice, before taking up the head nurse role at Cross Hands. Kimberley is our clinical coach who trains our student nurses . She enjoys all aspects of nursing particularly surgery, anaesthesia, wound management and clinics and she is planning to start a certificate in 2022! Kimberley is kept busy with her border collie named Finn and recently got married. She loves to travel and doesn’t need any excuse to explore somewhere new, preferably with some sun!
Jessica completed her diploma in Veterinary Nursing at Abbeydale vet link, qualifying at her first attempt in January 2019! Jess lives in Swansea with 3 dogs and 2 cats who keep her busy at home. She is our practice's Cat Advocate and ensures cat friendly standards are adhered to.
Bex is originally from America but has lived in the UK for many years. After a long spell in marketing at a large local company she realised her passion for animals and joined a Swansea veterinary group as a receptionist. From there she worked her way up to Animal care assistant and took her ANA qualification in 2016. From here she was accepted onto the veterinary nursing degree course at the University of South Wales and finally after a few COVID delays she passed her nursing exams in September 2020. Bex now joins our team of registered nurses here at Cross Hands. She lives in Swansea with her husband and mad Jug, Frank Junior! Bex enjoys all aspects of veterinary nursing.
When I'm not working I'm rushing around with my family and looking after my own animals.
Shelley has been in the veterinary industry on and off since 2000; in fact she is a qualified Veterinary Care Assistant and is certified in canine behaviour.🦮🐕
Along with her husband, Shelley lives on a small holding with rescue dogs, cats🐱, chickens,🐥 ducks🦆, turkeys and guinea fowl so we are never lacking free range eggs.
Shelley’s work with rescue animals doesn’t end there; she also helps run Nico’s Legacy, which is a local not for profit rescue.
It comes as no surprise that Shelley has been a vegan for 7 years so naturally she keeps our spirits high with delicious vegan treats🧁🍪, although you’d never guess with how tasty they are.😋
Hannah is a Foundation Degree graduate in Animal Science & Welfare, also previously completed her Level 3 Extended Diploma in Animal Management. Before starting at Vets4Pets Cross Hands Hannah has previously worked in the pet industry for many years, by working within a well-established Pet Store, where she gained further knowledge and hands on experience about caring for a vast range of animals. Hannah has a rescue medium sized cross breed dog named Marnie, she will lick everyone to death if you gave her the chance! Another household pet is Hannah’s hand reared budgie named Sprites who loves to chat and thinks he’s human! Outside of work Hannah loves to participate in fitness activities including dancing and fun runs, which some have been completed to support different charities. She progressed from a client care advisor to reception manager in 2020 and is looking forward to the challenges ahead.
Susan started in our customer care team in 2019. She has a distinguished customer service background👩, having held managerial roles with some large firms.👍
Although only here two days a week, her experience brings a level of calmness to a sometimes chaotic waiting room.
A Welsh speaker🏴, Susan has lived locally her whole life so knows the area inside out; handy for our further-afield clients should anyone need a hand with directions.↖️➡️
Along with her husband and two sons Susan lives with a clever cross-breed named Meg.
Kevin is our newest member and has been with us since March 2021. 📅
As you may have guessed Kevin has a keen interest in animals, exotics to be exact; in fact he has a level 4 in herpetology🦎 (that’s study of amphibians and reptiles to save you the google)
In addition to marine fish🐠 and corals Kevin’s other roommates include two snakes🐍, four leopard geckos and a terrapin. 🐢
Along with his passion for exotics Kevin is also a professional video gamer, 🎮has a foundation degree in Animal Science and is currently studying for a diploma in ocean conservation.🐬🐟
An amazingly resilient young man, Kevin has overcome severe health issues having had more than one kidney transplant. 😲😲
His obstacles and how he’s overcome them bring a bright spark to our team 🥰
Vets4Pets Cross Hands are an RCVS Accredited practice offering a full range of services to the people of Cross Hands and beyond. We are a gold standard cat friendly practice and a silver level rabbit friendly practice. We offer a full service on site from routine visits such as vaccinations, flea /wormers, microchipping, nail clips, nurse clinics, neutering, lump removals, end of life care and dental work to more advanced digital x-rays, ultrasound, class 4 laser therapy, endoscopy, soft tissue and orthopaedic surgery. We have separate wards for dogs, cats and small pets which are temperature controlled. We treat each pet as if it were our own, find out more about us in the meet the team section and check our Facebook page for up to date information and offers. We look forward to welcoming you into our practice family.
Routine surgeries take place Monday to Friday.
You will be given an admit time between 9am and 10.00am as your pet will need to stay in you will be given a time slot to collect them between 3pm and 6pm.
If you would like to look at our day wards, surgical theatre or anywhere your pet may be during the day please ask and we will happily show you around.
Dental X-RayUnlike humans, dogs need to be under general anesthesia for dental X-rays. Anesthesia is considered to be a safe procedure and will be performed after a general examination. It is tailored to the individual and your dog is continuously monitored during the dental exam.
Emergency coverEven if we are closed, we have your pet covered.
OrthopaedicsSurgery of joints and bones.
Operating TheatreAn operating theatre with gaseous anaesthetic facility for surgical procedures.
Show more services
Separate Cat & Dog WardsSeparate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
Digital X-RayDigital X ray equipment is available.
Isolation UnitA special ward to care for animals with contagious diseases.
In house blood transfusionsIn house blood transfusions
EndoscopyAn endoscope is a long tube connected to a light source and video camera that sends real time images to a television screen for viewing. Endoscopy is the use of an endoscope within internal structures and organs of the body. The endoscope can be inserted through natural openings such as the mouth, nose or rectum to reach the structure of interest.
Echocardiography (heart scans)Generates a 2D moving image of your pet's heart.
Blood Pressure MonitorUsed to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
ECGECG is also available to keep your pet's heart healthy.
UltrasoundGenerates 2-D moving images of your pet’s internal organs at work.
BiochemistryAllows an assessment of the functionality of a patients organs.
HaematologyAllows the assessment of a patient's blood and blood cells.
ElectrolyteEnables the assessment of critical blood chemicals such as sodium and potassium.
In-house LaboratoryA range of analytical tests and equipment to assist in the rapid diagnosis of illness.
X-RayGenerates digital 2D images of bones and internal organs.
X-Ray & UltrasoundX-Ray & Ultrasound
Weight ClinicMonitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
Soft TissueSurgical procedures involving the soft tissues such as ears and skin.
Puppy PartiesPuppy parties to support you to train, socialise and ensure your puppy has the best start in life possible.
PrescriptionsWe can provide written prescriptions upon request.
Health PlansDesigned to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
Pet PassportTrained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
OncologyMedical care of cancer.
Nutritional AdviceAdvice and support for your pet's diet.
Nurse ClinicAppointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
Laser TreatmentTherapeutic laser therapy.
Hospital WardSuite of custom-built kennels for the housing and monitoring of in-patients.
Home VisitsIf you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
Herbal MedicinesCan provide herbal medicine and advice
Fracture RepairOrthopaedic surgery to correct broken bones.
Ear SurgeryEar Surgery service is available to keep your pet free from any infections.
Cruciate SurgerySurgery to repair damaged stifle ligaments.
ChemotherapyDogs and cats that receive chemotherapy feel normal the day they are given the drug.
Blood TransfusionTreats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
Bereavement SupportMaking the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
AnaestheticGeneral anaesthetic enables us to perform many procedures kindly and safely for your pet.
Air Way SurgeryAir Way Surgery
DentistryThe treatment and prevention of dental disease
£55 for puppies and £64 for kittens
Puppy or Kitten Pack
Complete Care Junior
Complete Care Senior
Flea & Worm Pack
Out of hours
Inside PDSA Pet Hospital Building
20 Viking Way
Winch Wen Industrial Estate
Tel: Telephone: 01792 775 572
Standard consultations before 9pm start from £172.50. Standard consultations after 9pm start from £222.00.