Cross Hands Vets4PetsInside Pets at Home
Cross Hands Retail Park
Telephone: 01269 833150
- Parking available
- Enquiries and Appointment Requests
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Need emergency care? See out of hours information.
- Monday -
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- Friday -
- Saturday -
- Sunday Closed
We've made it easier to contact us
Now you can use WhatsApp to chat to a member of our team at a time that is convenient for you. You can order products such as flea & worm treatment, request appointments and easily order and pay for treatments or repeat prescriptions. Just save our phone number in your contacts - 07360498646
At Vets4Pets, we have invested considerably in our team and kit to make a number of advanced services available to our clients. We also accept referrals from other practices.
Orthopaedics and fracture repair
Our veterinary team have undertaken advanced training to allow us to perform orthopaedic surgery in our practice. If your pet develops an abnormality involving their skeleton or joints, such as or elbow dysplasia, a patella (kneecap) that gets stuck, or a torn cruciate ligament, an orthopaedic procedures may help them.
We are pleased to be able to offer ultrasound scanning in practice, which is a painless way to look inside your pet’s body to find out what’s going on.
Problems involving the musculoskeletal, nervous systems and balance can be helped by physiotherapy. It can also aid in recovery from injury or surgery and with pain management. At Vets4Pets, we can arrange for physiotherapy to be part of your pet’s multi-modal treatment plan.
Laser therapy is non-painful and involves directing infra-red radiation into inflamed or damaged tissues to accelerate the body’s natural healing process. It is often used for musculoskeletal issues such as arthritis, but the benefits of laser have been suggested for a range of conditions.
Meet the team
Dr Emma Havard
Practice Owner & Veterinary Surgeon
BVetMed Cert AVP (GSAS) Pg Cert VPS MRCVS
RCVS Recognised Advanced Practitioner in General Small Animal Surgery (Soft tissue and Orthopaedics) Emma qualified from the RVC London in 2003 and worked in a large practice group in Berkshire until her move to Wales in 2009. Here she joined a local practice as Clinical Director and Clinical Coach until 2015 when she moved into a Principle Vet role for a busy emergency and critical care provider. She achieved her advanced surgical certificate in 2015 and her Certificate in Veterinary Professional Studies in 2016, the same year she was accepted onto the RCVS Advanced Practitioner list as a general surgeon. She enjoys all aspects of surgery but particularly different methods of canine cruciate repair, difficult fractures and BOAS surgery.
Emma lives at home with her husband, four children, six cats (!) and 2 guinea pigs.
Antun was born in Osijek, Croatia and ran his own veterinary clinic for 25 years before moving to the UK in 2018. He graduated from Zagreb University in 1992 then studied immunology and earned his Master’s degree in companion animal medicine. Having worked in a variety of small animal clinics in Europe and the UK, Antun has settled in South Wales with his wife Ivana, daughter Anja, their two Weimaraners and four cats. Apart from veterinary medicine Antun enjoys drawing, and science fiction. He is currently studying for his certificate in veterinary dentistry.
Dr Mia Lovin
Kimberley qualified from Bridgend as a registered veterinary nurse in 2013 where she was working in a large veterinary hospital in Bridgend. She then spent a year and a half working nights in an out of hours emergency and critical care practice, before taking up the head nurse role at Cross Hands. Kimberley is our clinical coach who trains our student nurses . She enjoys all aspects of nursing particularly surgery, anaesthesia, wound management and clinics and she is planning to start a certificate in 2022! Kimberley is kept busy with her border collie named Finn, her lovely new baby son Noah and her husband. She loves to travel and doesn’t need any excuse to explore somewhere new, preferably with some sun!
Jessica completed her diploma in Veterinary Nursing at Abbeydale vet link, qualifying at her first attempt in January 2019! Jess lives in Swansea with 3 dogs and 2 cats who keep her busy at home. She is our practice's Cat Advocate and ensures cat friendly standards are adhered to. Having done a wonderful job of keeping us all in line as acting head nurse during Kims maternity leave she is continuing in her promoted role as deputy head nurse.
Bex is originally from America but has lived in the UK for many years. After a long spell in marketing at a large local company she realised her passion for animals and joined a Swansea veterinary group as a receptionist. From there she worked her way up to Animal care assistant and took her ANA qualification in 2016. From here she was accepted onto the veterinary nursing degree course at the University of South Wales and finally after a few COVID delays she passed her nursing exams in September 2020. Bex now joins our team of registered nurses here at Cross Hands. She lives in Swansea with her husband and mad Jug, Frank Junior! Bex enjoys all aspects of veterinary nursing.
Lauren, our animal care assistant, joined us in July 2021. She completed her GCSE exams in 2020 and obtained her Level 2 Animal Care Apprenticeship whilst working with us in 2021/22.
Having had rabbits as pets, Lauren became interested in a career with animals. After learning more about our animal care post, she is aspiring to qualify as a veterinary nurse. She is very excited to be starting her RVN training in September.
A veteran of 18 years in the veterinary industry Rhian has worked in multiple practices across South Wales, mainly in the Swansea area.
She enjoyes all aspects of the job, in particular consulting, meeting the animals and their humans. As a confessed cat lady she also has an interest in feline behaviour.
In her spare time she loves spending time with friends, family and the significant other (and her cats).
Holly joined us as a new ACA in January 2023.
Shelley has been in the veterinary industry on and off since 2000; in fact she is a qualified Veterinary Care Assistant and is certified in canine behaviour.🦮🐕
Along with her husband, Shelley lives on a small holding with rescue dogs, cats🐱, chickens,🐥 ducks🦆, turkeys and guinea fowl so we are never lacking free range eggs.
Shelley’s work with rescue animals doesn’t end there; she also helps run Nico’s Legacy, which is a local not for profit rescue.
It comes as no surprise that Shelley has been a vegan for 7 years so naturally she keeps our spirits high with delicious vegan treats🧁🍪, although you’d never guess with how tasty they are.😋
Hannah is a Foundation Degree graduate in Animal Science & Welfare, also previously completed her Level 3 Extended Diploma in Animal Management. Before starting at Vets4Pets Cross Hands Hannah has previously worked in the pet industry for many years, by working within a well-established Pet Store, where she gained further knowledge and hands on experience about caring for a vast range of animals. Hannah has a rescue medium sized cross breed dog named Marnie, she will lick everyone to death if you gave her the chance! Another household pet is Hannah’s hand reared budgie named Sprites who loves to chat and thinks he’s human! Outside of work Hannah loves to participate in fitness activities including dancing and fun runs, which some have been completed to support different charities. She progressed from a client care advisor to reception manager in 2020 and is looking forward to the challenges ahead.
Susan started in our customer care team in 2019. She has a distinguished customer service background👩, having held managerial roles with some large firms.👍
Although only here two days a week, her experience brings a level of calmness to a sometimes chaotic waiting room.
A Welsh speaker🏴, Susan has lived locally her whole life so knows the area inside out; handy for our further-afield clients should anyone need a hand with directions.↖️➡️
Along with her husband and two sons Susan lives with a clever cross-breed named Meg.
Kevin has been with us since March 2021. 📅
As you may have guessed Kevin has a keen interest in animals, exotics to be exact; in fact he has a level 4 in herpetology🦎 (that’s study of amphibians and reptiles to save you the google)
In addition to marine fish🐠 and corals Kevin’s other roommates include two snakes🐍, four leopard geckos and a terrapin. 🐢
Along with his passion for exotics Kevin is also a professional video gamer, 🎮has a foundation degree in Animal Science and is currently studying for a diploma in ocean conservation.🐬🐟
An amazingly resilient young man, Kevin has overcome severe health issues having had more than one kidney transplant. 😲😲
His obstacles and how he’s overcome them bring a bright spark to our team.
In Feb 2022 Kevin briefly moved from his role as a client care adviser to a veterinary nursing assistant , sadly due to a period of ill health he took some extended leave but we are very pleased to have him back on the team, where he has re-joined the reception staff on a part time basis. . 🥰
Annie has joined us as a new CCA in March 2022.
Annie adores animals and has worked with them for over 20 years including working in a Falconry centre and zoo and managing a sports horse yard where she assisted in training and creating fitness programmes for the horses and of course the best part of the job of riding them and taking them to competitions. She also looked after a small holding with her mum of all kinds of rescue animals from guinea pigs and rabbits, chickens and ferrets to goats and horses.
She has rescued quite a few cats, dogs and horses over the years and currently owns a fun, loving, crazy Huntaway cross Collie called Duke.
In her spare time Annie loves swimming, horse riding and hiking. She loves to take part in anything adrenaline filled and challenging. She has recently had a baby boy called Finley with her partner Dan bringing even more joy to their lives.
Cath Edwards joined us in August 2022 having retired from the police force. A funny fact in that she discovered she attended school with another of our lovely reception staff Susan...
Vets4Pets Cross Hands are an RCVS Accredited practice offering a full range of services to the people of Cross Hands and beyond. We are a gold standard cat friendly practice and a silver level rabbit friendly practice. We offer a full service on site from routine visits such as vaccinations, flea /wormers, microchipping, nail clips, nurse clinics, neutering, lump removals, end of life care and dental work to more advanced digital x-rays, ultrasound, class 4 laser therapy, endoscopy, soft tissue and orthopaedic surgery. We have separate wards for dogs, cats and small pets which are temperature controlled. We treat each pet as if it were our own, find out more about us in the meet the team section and check our Facebook page for up to date information and offers. We look forward to welcoming you into our practice family.
Routine surgeries take place Monday to Friday.
You will be given an admit time between 8am and 9.30am as your pet will need to stay in you will be given a time slot to collect them between 3pm and 6pm.
If you would like to look at our day wards, surgical theatre or anywhere your pet may be during the day please ask and we will happily show you around.
Emergency coverEven if we are closed, we have your pet covered.
AcupunctureAcupuncture has evolved from the ancient art of placing needles into particular locations on the body in order to alleviate pain, improve recovery rates and increase resistance to disease. It has been practised by the Chinese and other Eastern cultures for thousands of years and may be used to treat a wide variety of illnesses in people and animals.
Airway SurgeryAirway Surgery
AnaesthesiaGeneral anaesthetic enables us to perform many procedures kindly and safely for your pet.
Show more services
Bereavement SupportMaking the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
BiochemistryAllows an assessment of the functionality of a patients organs.
Blood Pressure MonitorUsed to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
Blood TransfusionTreats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
Chemotherapy & Cancer TreatmentDogs and cats that receive chemotherapy feel normal the day they are given the drug.
Cruciate SurgerySurgery to repair damaged stifle ligaments.
DentistryThe treatment and prevention of dental disease
Digital X-RayDigital X ray equipment is available.
Ear SurgeryEar Surgery service is available to keep your pet free from any infections.
ECGECG is also available to keep your pet's heart healthy.
Echocardiography (heart scans)Generates a 2D moving image of your pet's heart.
ElectrolyteEnables the assessment of critical blood chemicals such as sodium and potassium.
EndoscopyEnables us to capture real-time images of internal organs and structures using an endoscope.
Exotic PetCan see a range of patients, from small animals through to reptiles.
Fracture RepairOrthopaedic surgery to correct broken bones.
Groom RoomGrooming services available for your pet.
Haematology – Blood testingAllows the assessment of a patient's blood and blood cells.
Health PlansDesigned to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
Herbal MedicinesCan provide herbal medicine and advice
Home VisitsIf you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
Hospital WardSuite of custom-built kennels for the housing and monitoring of in-patients.
In house blood transfusionsIn house blood transfusions
In-house LaboratoryA range of analytical tests and equipment to assist in the rapid diagnosis of illness.
Isolation UnitA special ward to care for animals with contagious diseases.
Laser TreatmentTherapeutic laser therapy.
Locally OwnedThis practice is locally owned.
MicrochippingA microchip can help retrieve lost pets
Nurse ClinicAppointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
Nutritional AdviceAdvice and support for your pet's diet.
OncologyMedical care of cancer.
Operating TheatreAn operating theatre with gaseous anaesthetic facility for surgical procedures.
OrthopaedicsSurgery of joints and bones.
Oxygen ChamberEnables us to provide supplemental oxygen when needed.
Pet Passport / Animal Health CertificateTrained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
PhysiotherapySupports your pets' strength and mobility.
Platelet Rich PlasmaPlatelet-rich plasma is separated from your pet’s blood and injected into the pet’s damaged and inflamed joint.
PrescriptionsWe can provide written prescriptions upon request.
Puppy PartiesPuppy parties to support you to train, socialise and ensure your puppy has the best start in life possible.
Rabbit Medicine and TestingRabbit Medicine and Testing
Separate Cat & Dog WardsSeparate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
Small Mammal Medicine and SurgerySmall Mammal Medicine and Surgery
Soft TissueSurgical procedures involving the soft tissues such as ears and skin.
Stem Cell TherapyStem cell therapy can be used in the treatment of arthritis, fractures, and ligament injuries.
Tonopen - Eye Pressure TestingMeasures eye pressure.
UltrasoundGenerates 2-D moving images of your pet’s internal organs at work.
Weight ClinicMonitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
X-RayGenerates digital 2D images of bones and internal organs.
X-Ray & UltrasoundX-Ray & Ultrasound
£75 for puppies and £85 for kittens
Puppy or Kitten Pack
Complete Care Junior
Complete Care Senior
Flea & Worm Pack
Out of hours
Inside PDSA Pet Hospital Building
20 Viking Way
Winch Wen Industrial Estate
Tel: Telephone: 01792 775 572
Standard consultation fees start from £276.