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Cross Hands Vets for Pets
Inside Pets at HomeCross Hands Retail Park
Llandeilo Road
Cross Hands
Carmarthenshire
SA14 6NB 01269 833150
- Parking available
- Enquiries and Appointment Requests
- View map
Closed
Need emergency care? See out of hours information.
Opening Hours
- Monday -
- Tuesday -
- Wednesday -
- Thursday -
- Friday -
- Saturday -
- Sunday Closed
Referral Service
To refer please complete the form
Advanced services
We have invested considerably in our team and kit to make a number of advanced services available to our clients. We also accept referrals from other veterinary practices.
Surgical referral services
Our veterinary team includes colleagues who have undertaken additional training, with several holding postgraduate certificates in surgical disciplines. We are proud to be able to provide a wide range of surgical procedures within our practice, including soft tissue surgery, and orthopaedic surgery, including fracture repair. We also accept referrals and are committed to delivering high quality care.
Physiotherapy
Problems involving the musculoskeletal, nervous systems and balance can be helped by physiotherapy. It can also aid in recovery from injury or surgery and with pain management. At Vets for Pets, we can arrange for physiotherapy to be part of your pet’s multi-modal treatment plan.
Laser therapy
Laser therapy is non-painful and involves directing infra-red radiation into inflamed or damaged tissues to accelerate the body’s natural healing process. It is often used for musculoskeletal issues such as arthritis, but the benefits of laser have been suggested for a range of conditions.
Pet travel
Our OVs are happy to help you and your pet to go in holiday together abroad in EU, by providing guidance on vaccinations needed, and providing Animal Health Certificates. We can also assist in exporting your pet abroad worldwide.
Nurse clinics
We run advanced nurse-led appointments for all your pet’s needs. Including behavioural, dental, weight, pain management, arthritis, diabetes and new puppy/kitten appointments.
Imaging / Endoscopy
We have a state of the art ultrasound machine, providing a painless way to look inside your pet’s body to find out what’s going on. We also offer endoscopy to enable us to see inside your pet and perform internal procedures without the need for surgery.
Meet the team
Dr Emma Havard
Practice Owner & Veterinary Surgeon
BVetMed Cert AVP (GSAS) Pg Cert VPS MRCVS
RCVS Recognised Advanced Practitioner in General Small Animal Surgery (Soft tissue and Orthopaedics) Emma qualified from the RVC London in 2003 and worked in a large practice group in Berkshire until her move to Wales in 2009. Here she joined a local practice as Clinical Director and Clinical Coach until 2015 when she moved into a Principal Vet role for a busy emergency and critical care provider. She achieved her advanced surgical certificate in 2015 and her Certificate in Veterinary Professional Studies in 2016, the same year she was accepted onto the RCVS Advanced Practitioner list as a general surgeon. She enjoys all aspects of surgery, but particularly different methods of canine cruciate repair, difficult fractures and BOAS surgery.
Emma lives in Swansea with her husband, four children, and 6 cats.
Mia qualified from the University of Veterinary Medicine of Bucharest, Romania in 2018, after visiting Wales she decided to come back and settle here. She took a rather bold step starting her first job working as a farm animal vet in Carmarthen.
In Romania, she dedicated her time to the profession from the age of 10, watching vets in her time off from school, and gaining experience in various small animal practices. She has taken in hundreds of stray animals throughout her life, including wildlife, also her family offered her much support with this including changing animals welfare laws in Romania.She also volunteered for many animals in shelters or people in need.She has experience in breeding & showing Weimaraners for over 10 years, at a high welfare status ensuring the breed standard is kept as good quality, watching closely their genetic health, temperaments and breeding the best candidates of their breed. She also wrote a book on the subject of the ethical breeding, starting and growing a kennel.Here she joined us to follow her dream of working as a small animal vet, as she enjoys all aspects of the soft tissue surgery, canine reproduction, and is looking forward to developing her skills in surgery, imaging and ophthalmology.Mia lives at home with her busy toddler and partner, helping him in her spare time with running their farm, where they are enjoying their cows, 7 dogs, 5 cats and probably too many chickens.
Kimberley qualified from Bridgend as a registered veterinary nurse in 2013 where she was working in a large veterinary hospital in Bridgend. She then spent a year and a half working nights in an out of hours emergency and critical care practice, before taking up the head nurse role at Cross Hands. Kimberley is our clinical coach who trains our student nurses . She enjoys all aspects of nursing particularly surgery, anaesthesia, wound management and clinics and she is planning to start a certificate when time allows.! Kimberley is kept busy with her border collie named Finn, her two sons and her husband. She loves to travel and doesn’t need any excuse to explore somewhere new, preferably with some sun!
Miss Jessica Jones
Deputy Head Registered Veterinary nurse
RVN ISFM Cert FN
Jessica completed her diploma in Veterinary Nursing at Abbeydale vet link, qualifying at her first attempt in January 2019! Jess lives in Swansea with 3 dogs and 2 cats who keep her busy at home. She is our practice's Cat Advocate and ensures cat friendly standards are adhered to. Having done a wonderful job of keeping us all in line as acting head nurse during Kim's maternity leave she is continuing in her promoted role as deputy head nurse.
Jessica has just completed her feline nursing course with the ISFM- a one year intensive course on all aspects of feline care in practice. She passed this with distinction- so you can be assured your feline friends are in excellent hands whilst in our care.
Jess is also a clinical coach helping to train our up and coming nurses.
Bex is originally from America but has lived in the UK for many years. After a long spell in marketing at a large local company she realised her passion for animals and joined a Swansea veterinary group as a receptionist. From there she worked her way up to Animal care assistant and took her ANA qualification in 2016. From here she was accepted onto the veterinary nursing degree course at the University of South Wales and finally after a few COVID delays she passed her nursing exams in September 2020. Bex now joins our team of registered nurses here at Cross Hands. She lives in Swansea with her husband and mad Jug, Frank Junior! Bex enjoys all aspects of veterinary nursing.
Lauren, our animal care assistant, joined us in July 2021. She completed her GCSE exams in 2020 and obtained her Level 2 Animal Care Apprenticeship whilst working with us in 2021/22.
Having had rabbits as pets, Lauren became interested in a career with animals.
Lauren started her veterinary nursing training in September 2023, working towards her diploma in veterinary nursing.
We are very proud to say she passed her exams in November 2025 to become a qualified nurse, with her registration completed in February 2026.
A veteran of 18 years in the veterinary industry Rhian has worked in multiple practices across South Wales, mainly in the Swansea area.
She enjoys all aspects of the job, in particular consulting, meeting the animals and their humans. As a confessed cat lady she also has an interest in feline behaviour.
In her spare time she loves spending time with friends, family and the significant other (and her cats).
Holly joined us as a new ACA in January 2023.
Holly completed her Level 3 Advanced Technical Extended Diploma in Animal Management in 2022 🐾
She has moved house a total of 11 times (so far) and enjoys new experiences and learning opportunities, as well as meeting new people along the way. In fact, Holly is the third generation of her family to live in a house and not on canal boats 🚤
Holly is in fact a crazy guinea pig lady and fell in love with them when she rescued her first guinea pig called Ellie in 2010 💕 She also has a Jack-a-doodle called Bear 🐻
Holly adores her family which consists of her little brother, her mum and her dad, who have supported her all the way throughout her journey to work with animals 🐩
Susan started in our customer care team in 2019. She has a distinguished customer service background, having held managerial roles with some large firms.
She has been promoted in July 2023 to reception manager- customer service, with a further promotion to sole reception manager in 2025.
Her experience brings a level of calmness to a sometimes chaotic waiting room!
A Welsh speaker🏴, Susan has lived locally her whole life so knows the area inside out; handy for our further-afield clients should anyone need a hand with directions.↖️➡️
Kevin has been with us since March 2021. 📅
As you may have guessed Kevin has a keen interest in animals, exotics to be exact; in fact he has a level 4 in herpetology🦎 (that’s study of amphibians and reptiles to save you the google)
In addition to marine fish🐠 and corals Kevin’s other roommates include two snakes🐍, four leopard geckos and a terrapin. 🐢
Along with his passion for exotics Kevin is also a professional video gamer, 🎮has a foundation degree in Animal Science and is currently studying for a diploma in ocean conservation.🐬🐟
An amazingly resilient young man, Kevin has overcome severe health issues having had more than one kidney transplant. 😲😲
His obstacles and how he’s overcome them bring a bright spark to our team.
In Feb 2022 Kevin briefly moved from his role as a client care adviser to a veterinary nursing assistant , sadly due to a period of ill health he took some extended leave but we are very pleased to have him back on the team, where he has re-joined the reception staff on a part time basis. . 🥰
Annie joined us CCA in March 2022.
Annie adores animals and has worked with them for over 20 years including working in a Falconry centre and zoo and managing a sports horse yard where she assisted in training and creating fitness programmes for the horses and of course the best part of the job of riding them and taking them to competitions. She also looked after a small holding with her mum of all kinds of rescue animals from guinea pigs and rabbits, chickens and ferrets to goats and horses.
She has rescued quite a few cats, dogs and horses over the years and currently owns a fun, loving, crazy Huntaway cross Collie called Duke.
In her spare time Annie loves swimming, horse riding and hiking. She loves to take part in anything adrenaline filled and challenging. She is a mother of two, with her second child born in 2023, so is kept very busy outside of work.
Animal lover Chloe has joined us to help with our every increasing load of insurance claims as well as becoming part of the client care advisor team. She has a degree in business management and finance. She lives locally with her young son, dog and rabbit who keep her very busy!
About Vets for Pets Cross Hands
At Vets for Pets Cross Hands we are committed to bringing you affordable, high-quality care via a modern, well-equipped practice, including a lab, pharmacy, digital x-ray and ultrasound. Plus, on site car parking too!
We are an RCVS Accredited practice offering a full range of services to the people of Cross Hands and beyond. We see both first opinion cases as well as second opinion and referral cases and we offer an enhanced surgical service for orthopaedics including cruciate surgery and fracture repair.
We are both a gold standard cat friendly practice with the ISFM and a silver level rabbit friendly practice with the RWAF as well as a dog friendly practice.
We offer a full service on site from routine visits such as vaccinations, flea/wormers, microchipping, nail clips, nurse clinics, neutering, lump removals, end of life care and dental work to more advanced digital x-rays, ultrasound, class 4 laser therapy, endoscopy, soft tissue and orthopaedic surgery. We regularly undertake trauma cases such as fracture repairs (broken legs), BOAS surgery, cruciate surgery, patella surgery and more.
Our Mission & Values
As pet owners ourselves we care passionately about pets and appreciate the important role they play in family life. We treat each pet as if it were our own, whether you come and see us for a routine appointment, or because of illness or injury, our highly trained team are here to provide support.
Find out more about us in the meet the team section and check our Facebook page for up-to-date information and offers.
Click here to visit our Facebook page.
Meet Our Vets for Pets Cross Hands Team
Our practice is locally owned by veterinary surgeon, Dr Emma Havard. Emma is originally from London but moved to Wales in 2009, opening Cross Hands in 2018.
Emma qualified from the Royal Veterinary College London in 2003 and worked in a large practice group in Berkshire until her move. She completed her Advanced Certificate in small animal surgery in 2015 at Liverpool University, and in 2016 became an RCVS Recognised Advanced Practitioner in General Small Animal Surgery (Soft tissue and Orthopaedics). Emma enjoys all aspects of surgery but particularly different methods of canine cruciate repair, difficult fractures and BOAS surgery. Emma lives in Swansea with her husband, four children, and 6 cats.
We have a team of 5 veterinary surgeons, 5 Registered Veterinary Nurses, 2 veterinary care assistants and a support team of 4 in various roles. You can find out more about our team on our website.
Our Location & How to Visit
Our practice is located inside Pets at Home on Cross Hands Retail Park, and we have dedicated parking for you. The practice is fully equipped with consultation rooms, operating theatre, separate wards for dogs, cats and small pets which are temperature controlled, a lab, pharmacy, digital x-rays and ultrasound.
Frequently asked questions
Below are some frequently asked questions? But please don’t hesitate to get in touch with us directly – we love to hear from you!
- Do you offer health plans for my pet?
We offer a range of health plans to help you save and spread the cost of routine healthcare with simple monthly direct debits. Click here for more information.
- What healthcare services can we provide?
We offer a full range of services, from microchips to major operations. We offer a full range of veterinary services.
- When are appointments available?
We are open Monday – Saturday, with appointments available from 08:30am - 18:00pm on weekdays and 09:00am - 1:00pm on Saturdays.
- When are surgical appointments available?
Routine surgeries take place Monday to Friday. You will be given an admit time between 8am and 9.30am, as your pet will need to stay in you will be given a time slot to collect them between 3pm and 6.15pm. If you would like to look at our day wards, surgical theatre or anywhere your pet may be during the day please ask and we will happily show you around.
- When would I need to pay for my pet’s consultation or treatment?
You’ll need to pay for your pet’s treatment or consultation at the time of your appointment or on discharge after a procedure. Our team are always happy to discuss pricing and treatment options and provide estimates in advance of any treatment for your pet. We also provide the prices of our most frequently used services and treatments on our website.
Our friendly team can't wait to meet all of their new clients, and we look forward to welcoming you into our practice family.
Ready to book an appointment? Call us today on 01269 833150 or request an appointment online.
Reviews
Services
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DermatologyThe diagnosis and treatment of skin disorders in animals.
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Emergency coverEven if we are closed, we have your pet covered.
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AcupunctureAcupuncture has evolved from the ancient art of placing needles into particular locations on the body in order to alleviate pain, improve recovery rates and increase resistance to disease. It has been practised by the Chinese and other Eastern cultures for thousands of years and may be used to treat a wide variety of illnesses in people and animals.
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Airway SurgeryAirway Surgery
Show more services
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AnaesthesiaGeneral anaesthetic enables us to perform many procedures kindly and safely for your pet.
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Bereavement SupportMaking the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
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BiochemistryAllows an assessment of the functionality of a patients organs.
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Blood Pressure MonitorUsed to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
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Blood TransfusionTreats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
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Chemotherapy & Cancer TreatmentDogs and cats that receive chemotherapy feel normal the day they are given the drug.
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Cruciate SurgerySurgery to repair damaged stifle ligaments.
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DentistryThe treatment and prevention of dental disease
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Digital X-RayDigital X ray equipment is available.
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Ear SurgeryEar Surgery service is available to keep your pet free from any infections.
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ECGECG is also available to keep your pet's heart healthy.
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Echocardiography (heart scans)Generates a 2D moving image of your pet's heart.
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ElectrolyteEnables the assessment of critical blood chemicals such as sodium and potassium.
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EndoscopyEnables us to capture real-time images of internal organs and structures using an endoscope.
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Exotic PetCan see a range of patients, from small animals through to reptiles.
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Fracture RepairOrthopaedic surgery to correct broken bones.
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Groom RoomGrooming services available for your pet.
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Haematology – Blood testingAllows the assessment of a patient's blood and blood cells.
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Health PlansDesigned to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
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Herbal MedicinesCan provide herbal medicine and advice
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Home VisitsIf you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
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Hospital WardSuite of custom-built kennels for the housing and monitoring of in-patients.
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In house blood transfusionsIn house blood transfusions
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In-house LaboratoryA range of analytical tests and equipment to assist in the rapid diagnosis of illness.
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Isolation UnitA special ward to care for animals with contagious diseases.
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Laser TreatmentTherapeutic laser therapy.
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Locally OwnedThis practice is locally owned.
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MedicationMedication
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MicrochippingA microchip can help retrieve lost pets
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Nurse ClinicAppointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
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Nutritional AdviceAdvice and support for your pet's diet.
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OncologyMedical care of cancer.
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Late Opening TimesLate Opening Times
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Operating TheatreAn operating theatre with gaseous anaesthetic facility for surgical procedures.
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OrthopaedicsSurgery of joints and bones.
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Oxygen ChamberEnables us to provide supplemental oxygen when needed.
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Animal Health CertificateTrained Official Veterinarian vets to issue Animal Health Certificate.
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Pet Passport / Animal Health CertificateTrained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
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Pet Passport OV66OV66 is an official veterinarian in the UK with specific authorization to verify pet identities and conduct other official checks for pet travel to Australia.
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PhysiotherapySupports your pets' strength and mobility.
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Platelet Rich PlasmaPlatelet-rich plasma is separated from your pet’s blood and injected into the pet’s damaged and inflamed joint.
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PrescriptionsWe can provide written prescriptions upon request.
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Puppy PartiesPuppy parties to support you to train, socialise and ensure your puppy has the best start in life possible.
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Rabbit Medicine and TestingRabbit Medicine and Testing
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Separate Cat & Dog Waiting AreasSeparate cat and dog waiting areas, designed to ensure your pet is kept in a comfortably stress free environment.
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Separated Dog & Cat Wards and Isolation UnitsSeparate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
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Small Mammal Medicine and SurgerySmall Mammal Medicine and Surgery
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Soft TissueSurgical procedures involving the soft tissues such as ears and skin.
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Stem Cell TherapyStem cell therapy can be used in the treatment of arthritis, fractures, and ligament injuries.
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Tonopen - Eye Pressure TestingMeasures eye pressure.
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UltrasoundGenerates 2-D moving images of your pet’s internal organs at work.
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Weight ClinicMonitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
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X-RayGenerates digital 2D images of bones and internal organs.
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X-Ray & UltrasoundX-Ray & Ultrasound
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Surgery ReferralsOur JVP, Tamsin Chance achieved the Certificate in Small Animal Surgery in 2009 and can perform most complex surgery procedures in house. She also accept referrals. Tamsin can perform Orthopaedic surgeries such as fracture repair and Cranial Cruciate Ligament Disease, and Soft Tissue Surgery such as Brachycephalic Obstructive Airway Syndrome.
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Pet Travel SchemeOur vet can issue Animal Health Certificates under the Pets Travel Scheme. Please call us to book at appointment with lots of advance notice before you wish to travel. An initial questionnaire will need to be completed before your appointment. Please also read in advance the gov.uk website page on taking your pet abroad.
Our practice prices
We are a locally owned practice and review our prices regularly to ensure we offer our clients the best value for money.
Our team are always happy to discuss pricing and treatment options and provide estimates in advance of any treatment for your pet. Please see below for the prices of our most frequently used services and treatments.
| Appointment | Price |
|---|---|
| Vet Consultation | £55.00 |
| Microchipping | From £21.00 |
| Written prescription fee | £20.50 |
| Nurse Consultation | £28.00 |
| Annual booster vaccination | £57.00 |
| Annual booster vaccination (Inc. Kennel Cough) | From £97.00 |
| Kennel Cough | £45.50 |
| Puppy full vaccination course | £83.00 |
| Spay (Female Dog) | From £299.50 |
| Castration (Male Dog) | From £241.50 |
One simple plan for all your pet's needsFrom vaccinations to face-to-face health checks and a free 24/7 vet helpline - our Complete Care Plan provides your pet with cost-effective preventative care for every life stage. Find out more here, or ask the practice team for details |
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| Appointment | Price |
|---|---|
| Vet Consultation | £55.00 |
| Microchipping | From £21.00 |
| Written prescription fee | £20.50 |
| Nurse Consultation | £28.00 |
| Annual booster vaccination | £71.00 |
| Kitten full vaccination course | £96.00 |
| Spay (Female Cat) | From £142.00 |
| Castration (Male Cat) | From £99.95 |
One simple plan for all your pet's needsFrom vaccinations to face-to-face health checks and a free 24/7 vet helpline - our Complete Care Plan provides your pet with cost-effective preventative care for every life stage. Find out more here, or ask the practice team for details |
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| Appointment | Price |
|---|---|
| Vet Consultation | £55.00 |
| Written prescription fee | £20.50 |
| Nurse Consultation | £28.00 |
| Vaccination (Rabbit) | £92.50 |
| Spay (Female Rabbit) | From £176.50 |
| Castration (Male Rabbit) | From £140.50 |
One simple plan for all your pet's needsFrom vaccinations to face-to-face health checks and a free 24/7 vet helpline - our Complete Care Plan provides your pet with cost-effective preventative care for every life stage. Find out more here, or ask the practice team for details |
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Terms and Conditions
For further information on our pricing and details of what each appointment/treatment includes please contact the practice.
All Prices include VAT and are subject to change.
*1 General policy of this practice is to re-examine an animal on a regular basis. Our team will discuss the most appropriate re-examination frequency with you.
Practice tour
Practice accreditations
More accredidations
Offers
Health Plans
Complete Care Plan
Complete Care Plan - Dog & Puppy
Complete Care Plan
Complete Care Plan - Cat & Kitten
Complete Care Plan
Complete Care Plan - Rabbit
Out of hours
Inside Lakeside Vets,
Copper Court, 5 Phoenix Way,
Swansea Enterprise Park
Swansea
SA7 9EH
Tel: Telephone: 01792 775 572
Standard consultation fees start from £302.50