Referral Service
For all vet referrals, please complete the referral form.
Room for plenty more paws.
We are accepting new clients.
Cross Hands Vets4Pets
Inside Pets at HomeCross Hands Retail Park
Llandeilo Road
Cross Hands
Carmarthenshire
SA14 6NB 01269 833150
- Parking available
- Enquiries and Appointment Requests
- View map
Closed Now
Need emergency care? See out of hours information.
Opening Hours
- Monday -
- Tuesday -
- Wednesday -
- Thursday -
- Friday -
- Saturday -
- Sunday Closed
Advanced services
We have invested considerably in our team and kit to make a number of advanced services available to our clients. We also accept referrals from other practices.
Orthopaedics and fracture repair
Our veterinary team have undertaken advanced training to allow us to perform orthopaedic surgery in our practice. If your pet develops an abnormality involving their skeleton or joints, such as elbow dysplasia, a patella (kneecap) that gets stuck, or a torn cruciate ligament, an orthopaedic procedure may help them.
Ultrasound
We are pleased to be able to offer ultrasound scanning in practice, which is a painless way to look inside your pet’s body to find out what’s going on.
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Physiotherapy
Problems involving the musculoskeletal, nervous systems and balance can be helped by physiotherapy. It can also aid in recovery from injury or surgery and with pain management. At Vets4Pets, we can arrange for physiotherapy to be part of your pet’s multi-modal treatment plan.
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Laser therapy
Laser therapy is non-painful and involves directing infra-red radiation into inflamed or damaged tissues to accelerate the body’s natural healing process. It is often used for musculoskeletal issues such as arthritis, but the benefits of laser have been suggested for a range of conditions.
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Meet the team
Dr Emma Havard
Practice Owner & Veterinary Surgeon
BVetMed Cert AVP (GSAS) Pg Cert VPS MRCVS
RCVS Recognised Advanced Practitioner in General Small Animal Surgery (Soft tissue and Orthopaedics) Emma qualified from the RVC London in 2003 and worked in a large practice group in Berkshire until her move to Wales in 2009. Here she joined a local practice as Clinical Director and Clinical Coach until 2015 when she moved into a Principle Vet role for a busy emergency and critical care provider. She achieved her advanced surgical certificate in 2015 and her Certificate in Veterinary Professional Studies in 2016, the same year she was accepted onto the RCVS Advanced Practitioner list as a general surgeon. She enjoys all aspects of surgery but particularly different methods of canine cruciate repair, difficult fractures and BOAS surgery.
Emma lives at home with her husband, four children, six cats (!) and 2 guinea pigs.
Mia qualified from the University of Veterinary Medicine of Bucharest, Romania in 2018, after visiting Wales she decided to come back and settle here. She took a rather bold step starting her first job working as a farm animal vet in Carmarthen.
In Romania, she dedicated her time to the profession from the age of 10, watching vets in her time off from school, and gaining experience in various small animal practices. She has taken in hundreds of stray animals throughout her life, including wildlife, also her family offered her much support with this including changing animals welfare laws in Romania.She also volunteered for many animals in shelters or people in need.She has experience in breeding & showing Weimaraners for over 10 years, at a high welfare status ensuring the breed standard is kept as good quality, watching closely their genetic health, temperaments and breeding the best candidates of their breed. She also wrote a book on the subject of the ethical breeding, starting and growing a kennel.Here she joined us to follow her dream of working as a small animal vet, as she enjoys all aspects of the soft tissue surgery, canine reproduction, and is looking forward to developing her skills in surgery, imaging and ophthalmology.Mia lives at home with her busy toddler and partner, helping him in her spare time with running their farm, where they are enjoying their cows, 7 dogs, 5 cats and probably too many chickens.
Kimberley qualified from Bridgend as a registered veterinary nurse in 2013 where she was working in a large veterinary hospital in Bridgend. She then spent a year and a half working nights in an out of hours emergency and critical care practice, before taking up the head nurse role at Cross Hands. Kimberley is our clinical coach who trains our student nurses . She enjoys all aspects of nursing particularly surgery, anaesthesia, wound management and clinics and she is planning to start a certificate in 2022! Kimberley is kept busy with her border collie named Finn, her lovely new baby son Noah and her husband. She loves to travel and doesn’t need any excuse to explore somewhere new, preferably with some sun!
Miss Jessica Jones
Deputy Head Registered Veterinary nurse
RVN ISFM Cert FN
Jessica completed her diploma in Veterinary Nursing at Abbeydale vet link, qualifying at her first attempt in January 2019! Jess lives in Swansea with 3 dogs and 2 cats who keep her busy at home. She is our practice's Cat Advocate and ensures cat friendly standards are adhered to. Having done a wonderful job of keeping us all in line as acting head nurse during Kim's maternity leave she is continuing in her promoted role as deputy head nurse.
Jessica has just completed her feline nursing course with the ISFM- a one year intensive course on all aspects oof feline care in practice. She passed this with distinction- so you can be assured your feline friends are in excellent hands whilst in our care.
Bex is originally from America but has lived in the UK for many years. After a long spell in marketing at a large local company she realised her passion for animals and joined a Swansea veterinary group as a receptionist. From there she worked her way up to Animal care assistant and took her ANA qualification in 2016. From here she was accepted onto the veterinary nursing degree course at the University of South Wales and finally after a few COVID delays she passed her nursing exams in September 2020. Bex now joins our team of registered nurses here at Cross Hands. She lives in Swansea with her husband and mad Jug, Frank Junior! Bex enjoys all aspects of veterinary nursing.
Shelley has been in the veterinary industry on and off since 2000; she is a qualified Veterinary Care Assistant and is certified in canine behaviour.🦮🐕
Along with her husband, Shelley lives on a small holding with rescue dogs, cats🐱, chickens,🐥 ducks🦆, turkeys and guinea fowl so we are never lacking free range eggs.
Shelley’s work with rescue animals doesn’t end there; she also helps run Nico’s Legacy, which is a local not for profit rescue.
It comes as no surprise that Shelley has been a vegan for 7 years so naturally she keeps our spirits high with delicious vegan treats🧁🍪, although you’d never guess with how tasty they are.😋
Having been on reception for a number of years and working as our finance manager, she has decided it is time for a change of direction and is going back to her roots as a veterinary care assistant from March 2025.
Lauren, our animal care assistant, joined us in July 2021. She completed her GCSE exams in 2020 and obtained her Level 2 Animal Care Apprenticeship whilst working with us in 2021/22.
Having had rabbits as pets, Lauren became interested in a career with animals.
Lauren started her veterinary nursing training in September 2023, working towards her diploma in veterinary nursing.
A veteran of 18 years in the veterinary industry Rhian has worked in multiple practices across South Wales, mainly in the Swansea area.
She enjoyes all aspects of the job, in particular consulting, meeting the animals and their humans. As a confessed cat lady she also has an interest in feline behaviour.
In her spare time she loves spending time with friends, family and the significant other (and her cats).
Holly joined us as a new ACA in January 2023.
Holly completed her Level 3 Advanced Technical Extended Diploma in Animal Management in 2022 🐾
She has moved house a total of 11 times (so far) and enjoys new experiences and learning opportunities, as well as meeting new people along the way. In fact, Holly is the third generation of her family to live in a house and not on canal boats 🚤
Holly is in fact a crazy guinea pig lady and fell in love with them when she rescued her first guinea pig called Ellie in 2010 💕 She also has a Jack-a-doodle called Bear 🐻
Holly adores her family which consists of her little brother, her mum and her dad, who have supported her all the way throughout her journey to work with animals 🐩
Susan started in our customer care team in 2019. She has a distinguished customer service background, having held managerial roles with some large firms.
She has been promoted in July 2003 to reception manager- customer service.
Her experience brings a level of calmness to a sometimes chaotic waiting room!
A Welsh speaker🏴, Susan has lived locally her whole life so knows the area inside out; handy for our further-afield clients should anyone need a hand with directions.↖️➡️
Kevin has been with us since March 2021. 📅
As you may have guessed Kevin has a keen interest in animals, exotics to be exact; in fact he has a level 4 in herpetology🦎 (that’s study of amphibians and reptiles to save you the google)
In addition to marine fish🐠 and corals Kevin’s other roommates include two snakes🐍, four leopard geckos and a terrapin. 🐢
Along with his passion for exotics Kevin is also a professional video gamer, 🎮has a foundation degree in Animal Science and is currently studying for a diploma in ocean conservation.🐬🐟
An amazingly resilient young man, Kevin has overcome severe health issues having had more than one kidney transplant. 😲😲
His obstacles and how he’s overcome them bring a bright spark to our team.
In Feb 2022 Kevin briefly moved from his role as a client care adviser to a veterinary nursing assistant , sadly due to a period of ill health he took some extended leave but we are very pleased to have him back on the team, where he has re-joined the reception staff on a part time basis. . 🥰
Annie joined us CCA in March 2022.
Annie adores animals and has worked with them for over 20 years including working in a Falconry centre and zoo and managing a sports horse yard where she assisted in training and creating fitness programmes for the horses and of course the best part of the job of riding them and taking them to competitions. She also looked after a small holding with her mum of all kinds of rescue animals from guinea pigs and rabbits, chickens and ferrets to goats and horses.
She has rescued quite a few cats, dogs and horses over the years and currently owns a fun, loving, crazy Huntaway cross Collie called Duke.
In her spare time Annie loves swimming, horse riding and hiking. She loves to take part in anything adrenaline filled and challenging. She is a mother of two, with her second child born in 2023, so is kept very busy outside of work.
Animal lover Chloe has joined us to help with our every increasing load of insurance claims as well as becoming part of the client care advisor team. She has a degree in business management and finance. She lives locally with her partner, young baby and her pet rabbit. She also loves dogs and hopes to own one in the near future when time allows!
Vets4Pets Cross Hands are an RCVS Accredited practice offering a full range of services to the people of Cross Hands and beyond. We see both first opinion cases as well as second opinion and referral cases and we offer an enhanced surgical service for orthopaedics including cruciate surgery and fracture repair.
We are both a gold standard cat friendly practice with the ISFM and a silver level rabbit friendly practice with the RWAF. We offer a full service on site from routine visits such as vaccinations, flea /wormers, microchipping, nail clips, nurse clinics, neutering, lump removals, end of life care and dental work to more advanced digital x-rays, ultrasound, class 4 laser therapy, endoscopy, soft tissue and orthopaedic surgery. We regularly undertake trauma cases such as fracture repairs (broken legs), BOAS surgery, cruciate surgery, patella surgery and more.
We have separate wards for dogs, cats and small pets which are temperature controlled.
We treat each pet as if it were our own, find out more about us in the meet the team section and check our Facebook page for up to date information and offers. We look forward to welcoming you into our practice family.
Surgery
Routine surgeries take place Monday to Friday.
You will be given an admit time between 8am and 9.30am as your pet will need to stay in you will be given a time slot to collect them between 3pm and 6pm.
If you would like to look at our day wards, surgical theatre or anywhere your pet may be during the day please ask and we will happily show you around.
Reviews
Services
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Emergency coverEven if we are closed, we have your pet covered.
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AcupunctureAcupuncture has evolved from the ancient art of placing needles into particular locations on the body in order to alleviate pain, improve recovery rates and increase resistance to disease. It has been practised by the Chinese and other Eastern cultures for thousands of years and may be used to treat a wide variety of illnesses in people and animals.
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Airway SurgeryAirway Surgery
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AnaesthesiaGeneral anaesthetic enables us to perform many procedures kindly and safely for your pet.
Show more services
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Bereavement SupportMaking the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
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BiochemistryAllows an assessment of the functionality of a patients organs.
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Blood Pressure MonitorUsed to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
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Blood TransfusionTreats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
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Chemotherapy & Cancer TreatmentDogs and cats that receive chemotherapy feel normal the day they are given the drug.
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Cruciate SurgerySurgery to repair damaged stifle ligaments.
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DentistryThe treatment and prevention of dental disease
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Digital X-RayDigital X ray equipment is available.
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Ear SurgeryEar Surgery service is available to keep your pet free from any infections.
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ECGECG is also available to keep your pet's heart healthy.
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Echocardiography (heart scans)Generates a 2D moving image of your pet's heart.
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ElectrolyteEnables the assessment of critical blood chemicals such as sodium and potassium.
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EndoscopyEnables us to capture real-time images of internal organs and structures using an endoscope.
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Exotic PetCan see a range of patients, from small animals through to reptiles.
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Fracture RepairOrthopaedic surgery to correct broken bones.
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Groom RoomGrooming services available for your pet.
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Haematology – Blood testingAllows the assessment of a patient's blood and blood cells.
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Health PlansDesigned to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
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Herbal MedicinesCan provide herbal medicine and advice
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Home VisitsIf you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
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Hospital WardSuite of custom-built kennels for the housing and monitoring of in-patients.
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In house blood transfusionsIn house blood transfusions
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In-house LaboratoryA range of analytical tests and equipment to assist in the rapid diagnosis of illness.
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Isolation UnitA special ward to care for animals with contagious diseases.
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Laser TreatmentTherapeutic laser therapy.
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Locally OwnedThis practice is locally owned.
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MedicationMedication
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MicrochippingA microchip can help retrieve lost pets
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Nurse ClinicAppointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
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Nutritional AdviceAdvice and support for your pet's diet.
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OncologyMedical care of cancer.
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Operating TheatreAn operating theatre with gaseous anaesthetic facility for surgical procedures.
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OrthopaedicsSurgery of joints and bones.
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Oxygen ChamberEnables us to provide supplemental oxygen when needed.
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Animal Health CertificateTrained Official Veterinarian vets to issue Animal Health Certificate.
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Pet Passport / Animal Health CertificateTrained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
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PhysiotherapySupports your pets' strength and mobility.
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Platelet Rich PlasmaPlatelet-rich plasma is separated from your pet’s blood and injected into the pet’s damaged and inflamed joint.
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PrescriptionsWe can provide written prescriptions upon request.
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Puppy PartiesPuppy parties to support you to train, socialise and ensure your puppy has the best start in life possible.
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Rabbit Medicine and TestingRabbit Medicine and Testing
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Separated Dog & Cat Wards and Isolation UnitsSeparate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
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Small Mammal Medicine and SurgerySmall Mammal Medicine and Surgery
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Soft TissueSurgical procedures involving the soft tissues such as ears and skin.
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Stem Cell TherapyStem cell therapy can be used in the treatment of arthritis, fractures, and ligament injuries.
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Tonopen - Eye Pressure TestingMeasures eye pressure.
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UltrasoundGenerates 2-D moving images of your pet’s internal organs at work.
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Weight ClinicMonitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
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X-RayGenerates digital 2D images of bones and internal organs.
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X-Ray & UltrasoundX-Ray & Ultrasound
Practice accreditations
More accredidations
Our practice prices
We are a locally owned practice and review our prices regularly to ensure we offer our clients the best value for money.
Our team are always happy to discuss pricing and treatment options and provide estimates in advance of any treatment for your pet. Please see below for the prices of our most frequently used services and treatments.
| Appointment | Price |
|---|---|
| Vet Consultation | £49.00 |
| Microchipping | £24.00 |
| Written prescription fee | £19.50 |
| Nurse Consultation | £24.50 |
| Annual booster vaccination | £51.00 |
| Annual booster vaccination (Inc. Kennel Cough) | From £89.00 |
| Kennel Cough | £40.50 |
| Puppy full vaccination course | £74.50 |
| Spay (Female Dog) | From £265.00 |
| Castration (Male Dog) | From £215.00 |
Better for your pet, better for your pocketOur Complete Care health plans are a simple, cost-effective way to keep your pet protected, including annual vaccinations and preventative year round treatments tailored to your pet. Find out more here, or ask the practice team for details |
|
| Appointment | Price |
|---|---|
| Vet Consultation | £49.00 |
| Microchipping | £24.00 |
| Written prescription fee | £19.50 |
| Nurse Consultation | £24.50 |
| Annual booster vaccination | £65.00 |
| Kitten full vaccination course | £83.50 |
| Spay (Female Cat) | From £128.00 |
| Castration (Male Cat) | From £90.00 |
Better for your pet, better for your pocketOur Complete Care health plans are a simple, cost-effective way to keep your pet protected, including annual vaccinations and preventative year round treatments tailored to your pet. Find out more here, or ask the practice team for details |
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| Appointment | Price |
|---|---|
| Vet Consultation | £49.00 |
| Written prescription fee | £19.50 |
| Nurse Consultation | £24.50 |
| Vaccination (Rabbit) | £82.50 |
| Spay (Female Rabbit) | From £155.00 |
| Castration (Male Rabbit) | From £118.00 |
Better for your pet, better for your pocketOur Complete Care health plans are a simple, cost-effective way to keep your pet protected, including annual vaccinations and preventative year round treatments tailored to your pet. Find out more here, or ask the practice team for details |
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Terms and Conditions
For further information on our pricing and details of what each appointment/treatment includes please contact the practice.
All Prices include VAT and are subject to change.
*1 General policy of this practice is to re-examine an animal on a regular basis. Our team will discuss the most appropriate re-examination frequency with you.
Offers
Health Plans
Health Plan
Complete Care Junior
Health Plan
Complete Care Plus
Out of hours
Inside Lakeside Vets,
Copper Court, 5 Phoenix Way,
Swansea Enterprise Park
Swansea
SA7 9EH
Tel: Telephone: 01792 775 572
Standard consultation fees start from £302.50