Referral Service

For all vet referrals, please complete the referral form.

Cross Hands Vets4Pets

Inside Pets at Home
Cross Hands Retail Park
Llandeilo Road
Cross Hands
SA14 6NB
01269 833150 Chat on WhatsApp

Closed Now

Need emergency care? See out of hours information.

Opening Hours

  • Monday  - 
  • Tuesday  - 
  • Wednesday  - 
  • Thursday  - 
  • Friday  - 
  • Saturday  - 
  • Sunday Closed

Advanced services

We have invested considerably in our team and kit to make a number of advanced services available to our clients. We also accept referrals from other practices.

Orthopaedics and fracture repair

Our veterinary team have undertaken advanced training to allow us to perform orthopaedic surgery in our practice. If your pet develops an abnormality involving their skeleton or joints, such as elbow dysplasia, a patella (kneecap) that gets stuck, or a torn cruciate ligament, an orthopaedic procedure may help them.

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We are pleased to be able to offer ultrasound scanning in practice, which is a painless way to look inside your pet’s body to find out what’s going on. 

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Problems involving the musculoskeletal, nervous systems and balance can be helped by physiotherapy. It can also aid in recovery from injury or surgery and with pain management. At Vets4Pets, we can arrange for physiotherapy to be part of your pet’s multi-modal treatment plan. 

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Laser therapy

Laser therapy is non-painful and involves directing infra-red radiation into inflamed or damaged tissues to accelerate the body’s natural healing process. It is often used for musculoskeletal issues such as arthritis, but the benefits of laser have been suggested for a range of conditions.

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Meet the team

Dr Emma Havard JVP

Dr Emma Havard

Practice Owner & Veterinary Surgeon


Read Dr Emma Havard bio

RCVS Recognised Advanced Practitioner in General Small Animal Surgery (Soft tissue and Orthopaedics) Emma qualified from the RVC London in 2003 and worked in a large practice group in Berkshire until her move to Wales in 2009. Here she joined a local practice as Clinical Director and Clinical Coach until 2015 when she moved into a Principle Vet role for a busy emergency and critical care provider. She achieved her advanced surgical certificate in 2015 and her Certificate in Veterinary Professional Studies in 2016, the same year she was accepted onto the RCVS Advanced Practitioner list as a general surgeon. She enjoys all aspects of surgery but particularly different methods of canine cruciate repair, difficult fractures and BOAS surgery.

Emma lives at home with her husband, four children, six cats (!) and 2 guinea pigs. 

Antun Jankovic

Dr Antun Jankovic

Veterinary Surgeon

Pg Cert Dent MRCVS

Read Dr Antun Jankovic bio

Antun was born in Osijek, Croatia and ran his own veterinary clinic for 25 years before moving to the UK in 2018. He graduated from Zagreb University in 1992 then studied immunology and earned his Master’s degree in companion animal medicine. Having worked in a variety of small animal clinics in Europe and the UK, Antun has settled in South Wales with his wife Ivana, daughter Anja, their two Weimaraners and four cats. Apart from veterinary medicine Antun enjoys drawing, and science fiction. He is very excited to have just passed his certificate in veterinary dentistry. 

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Dr Sophie Wright

Veterinary Surgeon


Read Dr Sophie Wright bio

Our newest veterinary surgeon is Sophie, who lives on a smallholding with her new husband (also a vet). She graduated from Liverpool University in 2014, and worked in Cornwall and Hereford before re-locating to Wales in 2019. 
In addition to her work in first opinion practice, Sophie has experience providing emergency and critical care treatment in her former job as an emergency vet in a large hospital.
Sophie is interested in cardiology and small animal surgery.
Sophie and her partner share their home with their dog Floki, a flock of pedigree Ryeland sheep, (which they breed) and with Welsh Cob Troy; Sophie and Troy compete in affiliated and national level dressage.

Dr Samantha McDonald

Veterinary Surgeon


Read Dr Samantha McDonald bio

After an initial career as an RAF Avionics Engineer and Aircraft Systems Designer, Sam decided to swap planes for puppies and joined us as a VCA in 2020 alongside her veterinary studies.  She is delighted to have just passed her final exams and is now a veterinary surgeon!!
Aside from the all-important puppy cwtches, she has a keen interest in orthopaedic and soft-tissue surgery. Sam lives in Pembrey with her husband and 3 dogs, and in her limited free time enjoys archery, gardening and kayaking.

Dr Mia Lovin

Veterinary Surgeon


Read Dr Mia Lovin bio

Mia qualified from the University of Veterinary Medicine of Bucharest, Romania in 2018, after visiting Wales she decided to come back and settle here. She took a rather bold step starting her first job working as a farm animal vet in Carmarthen.

In Romania, she dedicated her time to the profession from the age of 10, watching vets in her time off from school, and gaining experience in various small animal practices.  She has taken in hundreds of stray animals throughout her life, including wildlife, also her family offered her much support with this including changing animals welfare laws in Romania.She also volunteered for many animals in shelters or people in need.She has experience in breeding & showing Weimaraners for over 10 years, at a high welfare status ensuring  the breed standard is kept as good quality, watching closely their genetic health, temperaments and breeding the best candidates of their breed. She also wrote a book on the subject of the ethical breeding, starting and growing a kennel.Here she joined us to follow her dream of working as a small animal vet, as she enjoys all aspects of the soft tissue surgery, canine reproduction, and is looking forward to developing her skills in surgery, imaging and ophthalmology.Mia lives at home with her busy toddler and partner, helping him in her spare time with running their farm, where they are enjoying their cows, 7 dogs, 5 cats and probably too many chickens.


Dr Anna Thill

Veterinary Surgeon


Read Dr Anna Thill bio

Anna is originally from Luxembourg, but studied in Ireland where she graduated in 2023 as a vet  from the University College Dublin. 
Anna has recently moved to Wales and lives locally with her partner and pet Axolotl.
She likes working with cats and dogs, and has always been very interested in small furries and exotic medicine. More recently, she also developed an interest in dermatology, holistic and alternative veterinary medicine. 
At some point in the future, Anna is considering a certificate or an internship, but for now she's very happy in general practice and enjoys working with her team and clients.
Kimberley Conahan

Mrs Kimberley Job

Head Registered Veterinary Nurse


Read Mrs Kimberley Job bio

Kimberley qualified from Bridgend as a registered veterinary nurse in 2013 where she was working in a large veterinary hospital in Bridgend. She then spent a year and a half working nights in an out of hours emergency and critical care practice, before taking up the head nurse role at Cross Hands. Kimberley is our clinical coach who trains our student nurses . She enjoys all aspects of nursing particularly surgery, anaesthesia, wound management and clinics and she is planning to start a certificate in 2022! Kimberley is kept busy with her border collie named Finn, her lovely new baby son Noah and her husband. She loves to travel and doesn’t need any excuse to explore somewhere new, preferably with some sun!

jess kitten

Miss Jessica Jones

Deputy Head Registered Veterinary nurse


Read Miss Jessica Jones bio

Jessica completed her diploma in Veterinary Nursing at Abbeydale vet link, qualifying at her first attempt in January 2019! Jess lives in Swansea with 3 dogs and 2 cats who keep her busy at home. She is our practice's Cat Advocate and ensures cat friendly standards are adhered to. Having done a wonderful job of keeping us all in line as acting head nurse during Kims maternity leave she is continuing in her promoted role as deputy head nurse. 

She is currently studying for her certificate in feline nursing with isfm. 


Ms Rebecca Cadmore

Registered Veterinary Nurse


Read Ms Rebecca Cadmore bio

Bex is originally from America but has lived in the UK for many years. After a long spell in marketing at a large local company she realised her passion for animals and joined a Swansea veterinary group as a receptionist. From there she worked her way up to Animal care assistant and took her ANA qualification in 2016. From here she was accepted onto the veterinary nursing degree course at the University of South Wales and finally after a few COVID delays she passed her nursing exams in September 2020. Bex now joins our team of registered nurses here at Cross Hands.  She lives in Swansea with her husband and mad Jug, Frank Junior! Bex enjoys all aspects of veterinary nursing.

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Miss Lauren Thomas

Student Veterinary Nurse

Read Miss Lauren Thomas bio

Lauren, our animal care assistant, joined us in July 2021. She completed her GCSE exams in 2020 and obtained her Level 2 Animal Care Apprenticeship whilst working with us in 2021/22.
Having had rabbits as pets, Lauren became interested in a career with animals.

Lauren started her veterinary nursing training in September 2023,  working towards her diploma in veterinary nursing. 


Ms Rhian Owen

Registered Veterinary Nurse


Read Ms Rhian Owen bio


A veteran of 18 years in the veterinary industry Rhian has worked in multiple practices across South Wales, mainly in the Swansea area. 

She enjoyes all aspects of the job, in particular consulting, meeting the animals and their humans. As a confessed cat lady she also has an interest in feline behaviour.

In her spare time she loves spending time with friends, family and the significant other (and her cats). 


Miss Holly Preston

Animal Care Assistant

Read Miss Holly Preston bio

Holly joined us as a new ACA in January 2023. 

Holly completed her Level 3 Advanced Technical Extended Diploma in Animal Management in 2022 🐾


She has moved house a total of 11 times (so far) and enjoys new experiences and learning opportunities, as well as meeting new people along the way. In fact, Holly is the third generation of her family to live in a house and not on canal boats 🚤 


Holly is in fact a crazy guinea pig lady and fell in love with them when she rescued her first guinea pig called Ellie in 2010 💕 She also has a Jack-a-doodle called Bear 🐻 


Holly adores her family which consists of her little brother, her mum and her dad, who have supported her all the way throughout her journey to work with animals 🐩

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Miss Annie Richards

Veterinary Care Assistant

Read Miss Annie Richards bio

Annie is the newest member of the team joining us in June 2024. She is hoping to eventually train as a veterinary nurse so is starting in the VCA role to begin her journey. 

Annie completed her Level 3 Advanced Extended Diploma in Animal Management in 2024. 

She has grown up helping out on a relatives farm and has since grown a love for animals and would like to care for them when they are sick or injured to help them enjoy life to the full. 

Annie loves dogs, she has two living at home with her. One Labrador called Lils and a springer spaniel called Daisy. 



Mrs Shelley Grandfield

Reception Manager- Finance

Read Mrs Shelley Grandfield bio

Shelley has been in the veterinary industry on and off since 2000; in fact she is a qualified Veterinary Care Assistant and is certified in canine behaviour.🦮🐕

Along with her husband, Shelley lives on a small holding with rescue dogs, cats🐱, chickens,🐥 ducks🦆, turkeys and guinea fowl so we are never lacking free range eggs.

Shelley’s work with rescue animals doesn’t end there; she also helps run Nico’s Legacy, which is a local not for profit rescue.

It comes as no surprise that Shelley has been a vegan for 7 years so naturally she keeps our spirits high with delicious vegan treats🧁🍪, although you’d never guess with how tasty they are.😋

Shelley has started as our new reception manager- finance in July 2003. 


Mrs Susan Walters

Reception Manager- Customer Service

Read Mrs Susan Walters bio

Susan started in our customer care team in 2019. She has a distinguished customer service background, having held managerial roles with some large firms.

She has been promoted in July 2003 to reception manager- customer service. 

 Her experience brings a level of calmness to a sometimes chaotic waiting room!

A Welsh speaker🏴󠁧󠁢󠁷󠁬󠁳󠁿, Susan has lived locally her whole life so knows the area inside out; handy for our further-afield clients should anyone need a hand with directions.↖️➡️


FB_IMG_1619637646831 kev

Mr Kevin Harvey

Client Care Advisor

Read Mr Kevin Harvey bio

Kevin  has been with us since March 2021. 📅

As you may have guessed Kevin has a keen interest in animals, exotics to be exact; in fact he has a level 4 in herpetology🦎 (that’s study of amphibians and reptiles to save you the google)

In addition to marine fish🐠 and corals Kevin’s other roommates include two snakes🐍, four leopard geckos and a terrapin. 🐢

Along with his passion for exotics Kevin is also a professional video gamer, 🎮has a foundation degree in Animal Science and is currently studying for a diploma in ocean conservation.🐬🐟

An amazingly resilient young man, Kevin has overcome severe health issues having had more than one kidney transplant. 😲😲

His obstacles and how he’s overcome them bring a bright spark to our team. 

In Feb 2022 Kevin briefly moved from his role as a client care adviser to a veterinary nursing assistant , sadly due to a period of ill health he took some extended leave but we are very pleased to have him back on the team, where he has re-joined the reception staff on a part time basis. . 🥰

IMG_20220325_154923 Annie

Mrs Annie Edwards

Client Care Advisor

Read Mrs Annie Edwards bio

Annie has joined us as a new CCA in March 2022. 

Annie adores animals and has worked with them for over 20 years including working in a Falconry centre and zoo and managing a sports horse yard where she assisted in training and creating fitness programmes for the horses and of course the best part of the job of riding them and taking them to competitions. She also looked after a small holding with her mum of all kinds of rescue animals from guinea pigs and rabbits, chickens and ferrets to goats and horses.

She has rescued quite a few cats, dogs and horses over the years and currently owns a fun, loving, crazy Huntaway cross Collie called Duke.

In her spare time Annie loves swimming, horse riding and hiking. She loves to take part in anything adrenaline filled and challenging. She is a mother of two, with her second child born in 2023, so is kept very busy outside of work. She is currently on maternity leave until 2024. 


Ms Chloe Jones

Client Care Advisor- Insurance

Read Ms Chloe Jones bio

Animal lover Chloe has joined us to help with our every increasing load of insurance claims as well as becoming part of the client care advisor team. She has a degree in business management and finance. She lives locally with her partner, young baby and her pet rabbit. She also loves dogs and hopes to own one in the near future when time allows! 

Vets4Pets Cross Hands are an RCVS Accredited practice offering a full range of services to the people of Cross Hands and beyond. We see both first opinion cases as well as second opinion and referral cases and we offer an enhanced surgical service for orthopaedics including cruciate surgery and fracture repair. 

We are a gold standard cat friendly practice with the ISFM and a silver level rabbit friendly practice with the RWAF. We offer a full service on site from routine visits such as vaccinations, flea /wormers, microchipping, nail clips, nurse clinics, neutering, lump removals, end of life care and dental work to more advanced digital x-rays, ultrasound, class 4 laser therapy, endoscopy, soft tissue and orthopaedic surgery. We regularly undertake trauma cases such as fracture repairs (broken legs), BOAS surgery, cruciate surgery, patella surgery and more.

We have separate wards for dogs, cats and small pets which are temperature controlled. 

We treat each pet as if it were our own, find out more about us in the meet the team section and  check our Facebook page for up to date information and offers. We look forward to welcoming you into our practice family. 


Routine surgeries take place Monday to Friday.

You will be given an admit time between 8am and 9.30am as your pet will need to stay in you will be given a time slot to collect them between 3pm and 6pm.

If you would like to look at our day wards, surgical theatre or anywhere your pet may be during the day please ask and we will happily show you around. 



  • Emergency cover
    Even if we are closed, we have your pet covered.
  • Acupuncture
    Acupuncture has evolved from the ancient art of placing needles into particular locations on the body in order to alleviate pain, improve recovery rates and increase resistance to disease. It has been practised by the Chinese and other Eastern cultures for thousands of years and may be used to treat a wide variety of illnesses in people and animals.
  • Airway Surgery
    Airway Surgery
  • Anaesthesia
    General anaesthetic enables us to perform many procedures kindly and safely for your pet.

Show more services

  • Bereavement Support
    Making the decision to say goodbye to your pet is one of the toughest you’ll ever make. Pets provide us with unconditional love, friendship and comfort, so it is normal to have intense or conflicting emotions when it comes to euthanasia. At Vets4Pets we’re here for you and your pet for every step of your journey together.
  • Biochemistry
    Allows an assessment of the functionality of a patients organs.
  • Blood Pressure Monitor
    Used to measure the range of blood pressure as a preventative treatment to identify early signs of systemic hypertension.
  • Blood Transfusion
    Treats many critically ill cats and dogs and our pioneering blood donor programme helps keep them alive.
  • Chemotherapy & Cancer Treatment
    Dogs and cats that receive chemotherapy feel normal the day they are given the drug.
  • Cruciate Surgery
    Surgery to repair damaged stifle ligaments.
  • Dentistry
    The treatment and prevention of dental disease
  • Digital X-Ray
    Digital X ray equipment is available.
  • Ear Surgery
    Ear Surgery service is available to keep your pet free from any infections.
  • ECG
    ECG is also available to keep your pet's heart healthy.
  • Echocardiography (heart scans)
    Generates a 2D moving image of your pet's heart.
  • Electrolyte
    Enables the assessment of critical blood chemicals such as sodium and potassium.
  • Endoscopy
    Enables us to capture real-time images of internal organs and structures using an endoscope.
  • Exotic Pet
    Can see a range of patients, from small animals through to reptiles.
  • Fracture Repair
    Orthopaedic surgery to correct broken bones.
  • Groom Room
    Grooming services available for your pet.
  • Haematology – Blood testing
    Allows the assessment of a patient's blood and blood cells.
  • Health Plans
    Designed to cover all the regular pet care essentials such as vaccinations and flea and worm prevention, whilst saving you money.
  • Herbal Medicines
    Can provide herbal medicine and advice
  • Home Visits
    If you can’t make it us, we will come to you. We offer routine home visit for pets who don’t like to leave the house or clients who are unable to visit us. (Additional costs may occur)
  • Hospital Ward
    Suite of custom-built kennels for the housing and monitoring of in-patients.
  • In house blood transfusions
    In house blood transfusions
  • In-house Laboratory
    A range of analytical tests and equipment to assist in the rapid diagnosis of illness.
  • Isolation Unit
    A special ward to care for animals with contagious diseases.
  • Laser Treatment
    Therapeutic laser therapy.
  • Locally Owned
    This practice is locally owned.
  • Medication
  • Microchipping
    A microchip can help retrieve lost pets
  • Nurse Clinic
    Appointments with a highly qualified nurse which can cover anything from nutrition and fitness advice, grooming techniques, to pet socialisation classes.
  • Nutritional Advice
    Advice and support for your pet's diet.
  • Oncology
    Medical care of cancer.
  • Operating Theatre
    An operating theatre with gaseous anaesthetic facility for surgical procedures.
  • Orthopaedics
    Surgery of joints and bones.
  • Oxygen Chamber
    Enables us to provide supplemental oxygen when needed.
  • Pet Passport / Animal Health Certificate
    Trained Official Veterinarian vets to issue Pet Passports, Fit to Fly letters and rabies serology tests.
  • Physiotherapy
    Supports your pets' strength and mobility.
  • Platelet Rich Plasma
    Platelet-rich plasma is separated from your pet’s blood and injected into the pet’s damaged and inflamed joint.
  • Prescriptions
    We can provide written prescriptions upon request.
  • Puppy Parties
    Puppy parties to support you to train, socialise and ensure your puppy has the best start in life possible.
  • Rabbit Medicine and Testing
    Rabbit Medicine and Testing
  • Separate Cat & Dog Wards
    Separate cat and dog hospital wards, designed to ensure your pet is kept in a comfortably stress free environment.
  • Small Mammal Medicine and Surgery
    Small Mammal Medicine and Surgery
  • Soft Tissue
    Surgical procedures involving the soft tissues such as ears and skin.
  • Stem Cell Therapy
    Stem cell therapy can be used in the treatment of arthritis, fractures, and ligament injuries.
  • Tonopen - Eye Pressure Testing
    Measures eye pressure.
  • Ultrasound
    Generates 2-D moving images of your pet’s internal organs at work.
  • Weight Clinic
    Monitoring clinic to help dogs and cats achieve optimal weights – both if they have been under or overweight
  • X-Ray
    Generates digital 2D images of bones and internal organs.
  • X-Ray & Ultrasound
    X-Ray & Ultrasound

Practice accreditations

  • RCVS accreditation EDITED
  • Small_Animal_Practice
  • $R7B2CSH
  • Rabbit friendly vet logo SILVER 2019

More accredidations

  • Respiratory Function Grading Scheme
  • Respiratory Function Grading Scheme Approved Ambassador


£85 for puppies and £95 for kittens

Puppy or Kitten Pack

kitten being stroked

Health Plans

Health Plan

Complete Care Junior

From £15* per month
Expert veterinary care, plus lots of support and tailored advice for your puppy or kitten, in an affordable and convenient way.

Health Plan

Complete Care

From £8* per month
Save over £300† on routine healthcare
2022_Vets4Pets_07_CAT_HANDOVER_589_Graded (1)

Health Plan

Complete Care Plus

From £19* per month
Our most comprehensive plan for dogs and cats

Health Plans

Flea & Worm Pack

Protect your pet and your pocket!
dog in field

Out of hours

Vets Now
Inside PDSA Pet Hospital Building
20 Viking Way
Winch Wen Industrial Estate

Telephone: 01792 775 572

Standard consultation fees start from £288.